We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Animal Breeding

Turissini Family Goldens

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Breeding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On 9/1/2023 I picked up my eight week old puppy from the breeder.  I had paid $1,300 prior to me picking him up.That night, the puppy required emergency vet hospitalization due to ingesting what appeared to be a silicone brush (see attached photo). The object was ingested at the breeder's house due to her negligence.  She does not refute this fact.  The vet bill was $2,647.56.  The breeder refunded me $1,100.  I am still out of pocket $1,547.56 due to the negligence of the breeder by having foreign objects in the arear where the puppy was being kept.

    Regards,

    ***** ********   puppy at the vet, and the vet bill.

    Business Response

    Date: 10/10/2023

    BBB spoke to the business owner and the following was relayed:The contract states that they are not responsible for ingested items.  However, in an effort to go above and beyond we have already refunded this customer $1,100.00.   We also allowed this customer to keep the puppy.  So in essence we gave this customer a puppy and $1,100.00, even though our contract, that this customer signed, states we are not responsible for anything if a puppy ingests something.  It is not being disputed by this customer that the dog ingested something.  We are not going to pay anything towards the vet bill because we are not responsible.  And we have already refunded this customer $1,100 and let him keep the puppy as a good faith effort to maintain good relations.  Therefore, we believe we have gone above and beyond already.  Thank you.  I've attached a copy of the signed contract where everything I referenced is clearly explained as well. see attached contract

Turissini Family Goldens is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.