Complaints

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• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed by Dan S******** on 09/13/24 for new roof to ******* ******* (homeowner) **** ***** **** **** *********,
  Price $17,034.85 for
  Metal Installation,
  
  He removed all vent boots that had no leaks until he did the roof replacement, he installed new vent boots that started to leak from the start,
  
  In March 2025 I came home from vacation to water in my attic. leaked after the 1st thaw. I notified Dan on 03/18/25 and he said he would take care of it. I emailed Dan again on 04/12/25 sent pictures because I haven't heard from him
  
  4/12/25 showing pictures of the vent leak was coming from.
  
  04/14/25 more pictures you asked for proof of the leak
  
  
  04/26/ pictures of drips on my attic floor after the guys caulked the leaking pipe
  
  4/28/25 emailed several pictures of the pipe and the leak
  
  04/26/25 pictures of drips.
  
  5/04/25 pictures and video of the actual leak and of the surrounding pipe trying to pinpoint where it was coming from.
  
  5/05/25 several pictures of how much water i collected overnight between 11:00 pm and 6:00 am
  
  .4/28/25 emailed several pictures of t the leak
  
  5/05/25 emailed several pictures of how much water i collected
  
  5/6/24 Dan attempted repair himself, but it still leaked
  
  5/7/25 I emailed and called Dan that it was still leaking.
  
  Accused me of faking the leaks and called me names. After arguing he said he would come back and said he didn't know when he could because he was behind and too busy. Meanwhile my roof is still leaking.
  
  During this job I had to call and emailed Dan 22 separate times to correct mistakes
  
  06/13 New appointment to fix
  
  6/14 Attempted to fix but used damage panels that worker tried to fix on sight
  
  6/14/25 I reported leak after the repair
  
  Daniel said he was going to have a home inspection because he couldn't make be happy
  
  I said, I welcome that, all I want
  is a roof that doesn't leak
  
  6/15 tested with hose and easily found leak notified Dan. wont return calls
  
  Attention Georgeann S********

  

  Business Response

  Date: 06/25/2025

  On 8/29/2024  I Dan S********
  (Quality Roofing & Siding LLC) Met ***** ******* (Homeowner), Inquiring
  about a New Roof, Homeowner was very concerned about a soft spot on his front
  gable that had obviously been leaking for several years to a decade, and he was
  very Concerned about the area around the chimney, that had no previous Crickets
  Installed, During that time he made mention of how the builder of his home did
  not have a clue on what he was doing. He wanted a quote 3 Ways, Standing Seam
  Metal, Shingle Replacement, and Metal Installation over Shingles, (Over Existing
  Roof). I explained every detail on how we would proceed with his concerns, He
  decided he would go with the most economical way and have A Metal Roof
  Installed over the existing Roof. Before Signing the Contract on 9/13/2024 He
  inquired again about the Concerns, I explained every detail again on how we
  would be Installing the Roof Etc., 

  During the Installation Process of the new roof, The Homeowner Started
  doing research Online on how to Install Vent Boots and various Topics, and
  Informed the crew that the vent boots we provided were not Satisfactory, and Contrary
  to the Picture he posted of our attempt to Install a Vent Boot, the vent boots we had were Installed and sealed temporarily, Requiring a speedy Special Order and a separate trip to get and Install the kind that he liked, The Day the vent Boots
  were Installed, He Informed the crew that the boots and vents were not properly
  Installed and would create leaks, Now keep in mind these Boots are wider and
  designed for Standing Seam Roof Applications, The vent boots that we have
  provided work better in Tuff Rib Applications. They Double checked everything
  and Informed him it was Sealed Properly and would be OK. Now during that time
  the weather was getting rather rough with rain and snow, etc. and he was OK
  with waiting to do the Tweaks in spring.

  On March 18TH 2025 When he called about the leaks I kindly
  asked him to send pictures of the leaking area, On April 12th  2025 When he called about the leak I checked
  the Order status and Informed him that I was waiting on photos which he had
  thought he sent but couldn’t  find
  anything, Then he sent Pictures of the Leaks which I reviewed, and whoa,  water on the side of a vent pipe kind of
  Splattered, normally water streaks down the side of a pipe, I do my reviews
  with the crew and determined that he was not happy with the Looks of the
  Installed Boots, More pictures, OK the drips on the floor are not even in the
  Same location according to the Pictures he took of the Leaks, One has drops Splattered
  all over, now keep in mind water dripping, one drip at a time according to the
  video he sent does not  splatter in 20
  different directions that size. It did not look like a normal leak spot. The
  crew did return the week of 4/20/2025 to change out the Black Vent and one
  Piece of Metal, Double Checked the Vent Boot, The seals and everything was a
  Okay, Saturday 4/26/2025 another Email the Roof is still Leaking, I informed
  him that it is Probably not coming from the Vent Boot and I need to come down
  Personally and check this Leak, My Inspection on 5/6/2025 I could see no
  Indications of any Leaking from the Inside, I went by his word that it is
  leaking, and the only Possible way for water to enter would have been at the
  seam, and even that did not make any sense compared with the pictures and video
  of the leaks, the only thing left to do was remove the boot, seal the seam,
  Which I did.

  On 5/7/2025,
  He called again, still leaking, Okay let’s be honest, is it leaking? Or do you
  want new Panels, because you don’t like the way it looks, He had made several
  comments about the Boots bulging Slightly, but that is not a problem if it does
  not leak, We explained that after you start changing boots, you have old boot
  nail holes to deal with and getting the boot properly functional is not a
  problem, but getting it symmetrical is next to impossible, I did call him a
  pain in my neck, but we would come down and replace two panels and two vent
  boots, however I’m not sure how soon we can do it because the lead time on the
  metal could be up to two weeks, Contrary to his complaint, I have made no
  mention of being behind or too busy. He seemed very offended, and I did
  apologize for calling him a Pain in my neck, Now I have a question, that is the
  only time name calling was even present and I did apologize, so why put it on
  the complaint? The crew did Install two new panels and two new vent boots, Only
  to get an email the next morning (after a very modest rain) that it is still
  leaking, upon Investigation I learned that the One rib on the One Panel was kinked
  slightly, and when Straightening the kink he came out with Binoculars to
  Investigate, he even tried telling David how it gets straightened, and with
  Binoculars he approved it. Okay now leaking again, I am up against with fixing
  the leak, we have done everything possible to seal the boot, and David went the
  second mile and sealed everything on inside before Installing the boot, Okay
  the question again, is he disturbed about the kink, or is it leaking?

  He
  offered to pay for two new Panels, and two vent boots, which I knew will not
  solve the leaks if it is leaking. I Informed him that I am up against with the leaks,
  and I would Hire a Home Inspector to help us solve the problem. Now suddenly,
  he did welcome a Home Inspector but my email voids his offer of him paying for
  the Panels and Boots. Followed by three more emails trying to tell me I am
  wasting my money with a third-party Home Inspector, to live by my business
  obligations, and just skip all the crap, and fix the problem. On 6/15/2025 on a
  Sunday, He Informs me (via email) that he took a water hose and sprayed water
  up towards the Vent Boot, and within 20 seconds he had water pouring into the
  attic, On Monday 6/15/2025 at 1:55 he accuses me of not returning calls, (via complaint),
  OK, To the best of my Knowledge I have Returned every Email, And Phone messages
  that I received from him.. A question I have, after I make a suitable
  resolution to further Investigate a problem he files a complaint, Is that
  normal??
  Regardless
  of all the misunderstanding, accusations, distrust ect., We took two new metal panels,
  two new vent boots, met with the homeowner, and third party Home Inspector, and
  with the help of the Inspector we were able to diagnose the Source of the Leak,
  moved the vent pipe off the rib, tested the work after the Installation, and
  everything passed Inspection with no leaks. Apologies were made, and to the
  best of my knowledge the Homeowner is satisfied.

   

  Customer Answer

  Date: 06/29/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *******

      I filed the complaint because I was basically called a liar and repletely questioned my honesty. First by Daniel, and the last time when David called me early in the morning following the most recent repair which he performed and tell me "I was dreaming, and his repair solved the leak". The leak has been an issue since March, and I had enough of placing a storage bin in my attic to catch leaking water from my new roof. They did correct the other issues I complained about, all but the leak.

  I signed that I accept the current repair with Daniel, but proof of the leak will be decided if the roof doesn't leak following the 1st rain rainfall. The leak test that was performed by the inspector and Daniel, following the most recent repair was a light spraying of water by the hose. The inspector advised not to spray a full stream of water so it wouldn't affect the newly applied adhesive. Like I said I will be satisfied with the repair if it doesn't leak following a rainstorm.

  ******* Hofmann