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Business Profile

Psychologist

Child and Family Psychology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use this office for therapy. My therapist if great but she works through this practice owned by *******************************. They had submitted a master bill to my insurance carrier and made an error on (2) dates of service. They left off the last digit of a cpt code. I cannot get reimbursed by my carrier until this is corrected. Their office manager, ****** had promised several times to correct it and email it to me. She has not. I have left voice messages at the office, messages through their portal and text messages. I have not received any response to any of my efforts. On Oct. 5, 2022, ****** texted me: I'm working on your receipt. Can you send me the original at ********************************************** and I will edit it before Friday. I emailed her the requested docs on that day, Oct 5, I on Oct 7 I texted her to confirm that she received it. no response. I texted her on Oct 18, no response. I texted on Oct 20. She responded by asking if I had emailed her the docs. I advised yes on the 5th as requested. She replied that she would do the correction the next day. On Oct 24 I asked if she corrected it. No response. I texted on Oct 26 and 28. No response. I texted on Nov 7 no response. I left messages at the office on Nov 7 and prior to that (don't have the date). I left text messages on their portal on 10/20/22, 10/25/22 and 11/7/22. No response. All they need to do is add one digit to the cpt code for (2) dates of service.

    Customer Answer

    Date: 12/09/2022

    Better Business Bureau:

    At this time, I have not been contacted by Child and Family Psychology regarding complaint ID ********.

    Sincerely,

    ***************************

     


Child and Family Psychology is NOT a BBB Accredited Business.

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