Reviews

Review Details

• Review fromKimberly C.

  Date: 06/16/2023

  1 star

  Kimberly C.

  Date: 06/16/2023

  I hired Fadale Enterprises to encapsulate my crawlspace, which at the time, was a dirt floor in August 2022. At the beginning of November 2022, flooding caused by heavy storms, overflowed a drainage ditch adjacent to my property, and caused damage that was not fixable. My house had to be lifted into the air and a whole new poured foundation and crawlspace installed.
  Fadale Enterprises assured me that the products/services could still be applied to the new poured concrete crawlspace. On multiple occasions, I was told they needed to be involved during the entire new foundation and crawlspace install process to make sure their products were installed properly. I live in Pittsburgh and trusted they would oversee this.
  Fadale Enterprises never installed or appeared on site to install the Sump Basin and Tile Drain like they had stated they would as “the company needs to see a project through from start to finish to control everything”. That did not happen. The owner of the foundation company I hired had to drive to Fadale Enterprises to pick up the Sump Basin and Tile Drains to install them himself.
  The only items ever provided by Fadale Enterprises that are on-site at my property are:
  1. Sump Basin
  2. Tile Drain and Fittings
  These costs are listed as the first 6 items on their quote and they are below:
  $168
  $48
  $36
  $32
  $18
  $112
  Total: $414 of actual product is at my property. No labor by Fadale Enterprises has ever been performed. No other items have ever been delivered and/or installed at my property.
  So Fadale Enterprises never encapsulated my crawlspace, but kept my money.
  After several failed attempts asking Fadale Enterprises that I be refunded for items that were never delivered to my property nor installed at my property, as well as no labor ever performed at my property by Fadale Enterprises, they have yet to return my $6756.

  S. Fadale Enterprises

  Date: 08/28/2023

  As per our contract with this customer, all custom equipment and materials are non-refundable. The customer rush ordered multiple custom items and materials for her project which she deemed an emergency due to leakage in her crawl space. In the time between ordering materials and the date we scheduled for her project she decided to act as her own general contractor hiring other firms to do similar work to what we were contracted to complete. As part of her impatience, one or more of these firms did faulty work and she demanded us to correct it. At the same time she also demanded us to cancel the special order materials and equipment requested in her original contract with our company. Unfortunately this is a situation where her inexperience as a general contractor hurt her position, all custom orders for specialty equipment, especially rush orders with higher shipping fees are non-refundable. Additionally, our company would never voluntarily oversee a competitor's work. Below is word for word our email in response to the customer requesting us to refund her money and also grant her a favor by overseeing another company's work:
  "If you recall at the beginning of your special request to expedite your order of materials and immediate scheduling we accommodated your request and rushed ordered your materials. We also changed our entire schedule to create an opening for your project. Without previous notice you put the project on hold because the house was in need of major repairs. During this hold period you acted as your own general contractor and hired a company to lift the house, pour a new foundation, and other construction. At no time was it our responsibility to oversee anyone you hired."