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Business Profile

Gymnastics

LI Elite Gymnastics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MY GRANDSON BEGAN GYMNASTICS CLASS ON 11/16/22 AT THEIR FREEPORT FACILITY AND PAYMENT WAS $150 PER ***** FOR ONE CLASS EVERY WEEK. I PAID A TOTAL OF $162.50 FOR NOVEMBER AND $150 PER ***** ONGOING EVERY 1ST OF THE ***** VIA CREDIT CARD AUTO PAY. ON 3/20/23 I SENT THE COMPANY AN EMAIL NOTIFYING THEM THAT MY GRANDSON WOULD NO LONGER BE ATTENDING CLASSES. NOTE: I BELIEVE HE LAST ATTENDED THE 3/9/23 CLASS. THE COMPANY BILLED MY CREDIT CARD FOR $150 FOR APRIL 2023 PAYMENT FOR HIS APRIL ATTENDANCE ALTHOUGH I PREVIOUSLY INFORMED THEM THAT MY GRANDSON WOULD NO LONGER BE ATTENDING. I EMAILED THE COMPANY TO INQUIRE AS TO WHY I WAS CHARGED AND WAS TOLD THE COMPANY REQUIRES 30-DAY NOTICE FOR CANCELLATIONS AS PER THE POLICY STATED ON THE CONTRACT. HOWEVER, THE POLICY/CONTRACT DOES NOT STATE THAT, IT ONLY STATES I NEED TO GIVE THEM A 30-DAY NOTICE WHEN AUTO CHARGE IS BEING CANCELED. THEY ACTUALLY DON'T NOTE HOW MUCH NOTICE IS REQUIRED WHEN THE PERSON IS CANCELING ATTENDANCE. ON 5/1/23, THE COMPANY CHARGED MY CREDIT CARD AGAIN FOR THE ***** OF MAY 2023 ATTENDANCE. I DISPUTED BOTH *****S CHARGES WITH MY CREDIT CARD COMPANY AND THE DISPUTE FOR THE 4/1/23 PAYMENT IS STILL ONGOING, THE 5/1/23 PAYMENT WAS JUST RESOLVED TODAY IN MY FAVOR BY MY CREDIT CARD COMPANY. THE PURPOSE OF THIS COMPLAINT IS TO SHOW ELITE THAT I DO NOT OWE ANY MONIES FOR APRIL ********************************************* MARCH 2023 AND NOTICE WAS GIVEN. FURTHERMORE, THEY SHOULD RECOGNIZE THAT I PAID FOR A FULL ***** OF SERVICE WHEN HE BEGAN IN NOVEMBER 2022 ALTHOUGH THERE WAS ONLY ONE CLASS FOR HIM TO TAKE. IN ADDITION, THE BUSINESS ALSO FAILED TO CLEARLY STATE A POLICY ON DISENROLLMENT. I AM APPALLED AT THE **** THAT I EVEN HAVE TO ENDURE THIS DISPUTE WITH THEM. THEY SHOULD BE ASHAMED. THEY ARE UNTRUSTWORTHY AND THEY DO NOT HAVE GOOD BUSINESS PRACTICES AND I WANT PARENTS TO BE AWARE THAT THE COMPANY WANTS PAYMENTS FOR SERVICES THAT THEY ARE NOT GIVING.

    Business Response

    Date: 06/03/2023

    We acknowledge *************** concerns and would like to respond to this complaint.  Please be advised that we received an email March 20 stating member requests a cancelation. Our policy as outlined by our contract (see attached) acknowledges that there is a 30-day notice for cancelation for autopay. We are a cashless company and by default, she is not within the contingencies of the contract. Her concerns were escalated to the financial coordinator who reversed her May charges, however her April charges were legitimate.

    Customer Answer

    Date: 06/05/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

    The business failed to explain why I was charged for the month of May when more than 30 day notice was given. Furthermore, they did not refund me the money, my credit card company did after I disputed the charge. The companys policy is not clear and should be revised to state that a 30-day notice must be given for cancellation of a membership not just for AUTOPAY. [Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

LI Elite Gymnastics is NOT a BBB Accredited Business.

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