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Business Profile

Immigration Consultant

Long Island Family Immigration Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Immigration Consultant.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint in behave of my elderly Dad, and his wife. They married back in Jan of 2022. They came to his office to file her immigration papers. They charged my father for services. since then his wife got their paperwork from the government. She was told once she has those papers to go back this office and finish the filing. Since then we call their office no answer, we have gone multiple times during their business hours, no one is there. They claim they are there from 11am to 5 Mon-Fri. One day we went on a Tues after noon, 9/12/2023. the place was dead. I feel this place my be defrauding clients. There were more people waiting for services. Everyone seems to have issue and complaints about them. We are looking to try to reclaim the money spent. Seeing how this seems like they took my Dads money and now running.

  • Initial Complaint

    Date:04/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** ( she doesnt read or write English) and I (******) used my credit card 4/1/2023 $700 Immigration classes On 3/3/2023 we had agreement to wait so we can gather all the documents and wait until she gave birth before we proceed. I have a transaction receipt stating that I fully paid on 3/3/2023. The receptionist said, dont worry about it( because of the agreement ) They deceived us by making us believe that we were going to pay around $130 because insurance was going to pay for it and thats why we signed up initially. On 4/1/2023 charge me $700 and they only want to refund me half of my money. They also made her sign a contract, which she didnt understand because she doesnt understand i English. I believe theyve been doing this for years. Very shady, not transparent, miss leading people that dont speak English! Long Island Family Immigration has one of the most terrible cancellation policies you have three days by mail to cancel! Theyre friendly until you ask for your money back!

Long Island Family Immigration Services is NOT a BBB Accredited Business.

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