We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tour Operators

Aviatours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 21 2023 group members of the church went to Aviatours travel agency asking for our money back. We all Paid for a trip to ****** for December 5 to 12, 2023 paid in full by all members who were going on the trip. It's a group from church who was going on this trip and it was canceled due to the war in ****** and we have been trying since November 2023 to get back our money from the travel agency they do not pick up the phone and do not want to give money back. We told them they are committing fraud and it's not our fault that the airline canceled and there is a war in ******. We all want our money back the total is $3, 366 everyone gave that amount for the trip. They want to deducted $575 due to a handling fee that we were never told about. She said the handling fee is because we are not going on the trip to ****** we told them what does that have to do with us having to pay for a handling fee because we are not going to the ****** trip. At this point everyone is scared to travel to ****** and have no further plans on traveling to ****** for now. The lady ******************* said how they need to get paid. We told them it's not our responsibility to pay for a handling fee if we did not canceled the trip. I am filing this claim with the BBB to investigate this travel agency because they are committing fraud. Please contact me at ************ with any further questions you may have. The group including myself are all willing to go to the news and report them publicly.

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 26, 2023 I sent a deposit in the amount of $300.00 to reserve a trip to ****** and ***** on Dec ****, 2023. On August 23rd., I made the last payment in the amount of $2599.00 as a final payment for the above mentioned trip. Due to the events in ******, I received an email from my airlines, Delta, letting me know that all flights to ******** were canceled. Aviatours sent an email to all the travelers that the events happening in ****** were common, we would be safe in our tour, and our scheduled trip was still active. The travel agency offered and alternative trip to ***** and ****** for the same dates. We were 4 travelers (women) and we didn't think traveling to the war area was safe for us in any *********** countries during this time of war strife.We sent emails to the owner, who still refuses to call us back or send and email to us. We just received emails from the customer service person, *************************, who advised us that we were going to loose $575.00 because we canceled the trip, and from that we had a credit of $250.00 for a future trip until Dec. ****, and because the way they were handling these issues, we are not planning to travel with them ever.

    Customer Answer

    Date: 01/05/2024

    Better Business Bureau:

    At this time, I have not been contacted by Aviatours regarding complaint ID ********.

    Sincerely,

    ***************************

Aviatours is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.