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Business Profile

Truck Accessories

Black Horse Off Road

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Accessories.

Complaints

This profile includes complaints for Black Horse Off Road's headquarters and its corporate-owned locations. To view all corporate locations, see

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Black Horse Off Road has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Black Horse Off Road on or about January 26th, received a response on January 27th. I was asked to send pictures ans proof of purchase, which I did. A few days later I was told the purchase was still under warranty and I would only have to pay s/h. I sent back response of I would like to continue with the warranty. Black horse offroad contacted me by phone got the information for the $19.30 transaction. This was in February. On February 18 I received a e mail with the invoice and tracking number. The warranty replacement made it's way to ******* the just stopped. I contacted the shipper to find out what going on, haven't heard anything since.

      Business Response

      Date: 03/10/2025

      Tell us whyOn 2/17/2025, a warranty request was submitted. That same day, we shipped a replacement product via ***** (tracking #************). Unfortunately, ***** lost the package. Per their policy, a package is not officially considered lost until five days after the scheduled delivery date.
      After completing the investigation, we shipped another replacement with ***** tracking #************. The new package is expected to be delivered on 3/10/2025 by 12:15 PM. here...

      Customer Answer

      Date: 03/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ****



       

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a product from the company on 11/17/2023 and returned the product on 12/1/2024 which was received by the merchant on 12/11/2024. *** tracking number ******************.Multiple phone calls with the merchant and they have still not refunded me my money. Order *******. The company after 2 requests did not send me my order via e-mail until the 3rd request. After reviewing I have no idea who is in the Bill ** field and they should both be my information as the Ship **.

    • Initial Complaint

      Date:05/18/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased an auto part on 12/27/22 online from Black Horse Off Road, nothing was shown during or after this purchase that the part was back ordered or unavailable. In fact, it stated ships in **** days. After that time period, I contacted customer support regarding the order and ship date. I was told on 01/12/23, the part was on back order and ETA was 60 days. Contacted customer support on 05/17/23 wanting an update and stated the delay was unacceptable and unreasonable. I received a message that stated "Good Afternoon, We are receiving container for this part# in approx. ***** days in our ************** warehouse." I responded with "To clarify, you are telling me it will likely be at least another month? You also, didnt say when I would receive my order, but at minimum it is going to take over 6 months. Do you believe this is acceptable and good business? Do you think this will keep your customers happy? This is unacceptable."I additionally requested a refund.

      Customer Answer

      Date: 05/18/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

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