We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Detailing

Hill's Fresh & Clean Mobile Detailing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 29 I paid Hills Fresh and Clean Mobile Detailing $162.00 to detail my 2008 ***** ***. I was pleased with the service. There were covers on the floor on the driver's side and the passenger side. The back seat was folded down. When I took the covers off the floor, the floor seemed slippery on the driver's side. I noted that but didn't have an explanation. It wasn't until I was giving a ride to friends and folded up the back seats that I realized the 2 head rests for the back seats were missing. I realized then that the floor mat for the driver's side of the car was also not replaced, and that was why the floor seemed slippery. I contacted Hills Fresh and Clean. The people on site looked around the shop but didn't see the missing items. I actually saw one of the head rests on a shelf, so I was given that (it had rust on it, though). I was promised a search for the missing pieces and a replacement if they were not found. I was told to return. I did so twice. I spoke with the owner Maurice. I also telephoned. He promised that if the pieces weren't found, he would write a check. We both agreed to check prices and reconnect. When I called, I gave him the option of ordering the missing parts himself, but he said he preferred to give me a check. He wasn't on site when I called, so we agreed to meet on Monday, October 28. I called twice to see when he would be available to give me the check, but he has not answered the phone or responded to texts. I really, really wanted to like this place, but this is unprofessional and a waste of my time to keep driving to this place to get resolution. At this point, I want my $162 refunded. Honestly, I think I should get that *and* replacement parts. But if I can at least be refunded I can be done with this problem. I feel at this point that this has been intentionally dragged out. I wanted to maintain a good spirit, and I really want small businesses to succeed, but this is ridiculous.

    Business Response

    Date: 11/15/2024

    BBB spoke to the business and they indicated that they wrote you a check.

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hills Fresh & Clean agreed to clean and wax our camper at the campground we were at,,with work to be done by Oct 15 when campground closed. Maurice , the owner, and employee came on Sept 20&21. Gave Maurice a check for $650; work was not done when he left but staff still there working. We did not have a chance to do a after-work inspection due to doctor appointments. When we came back and employee gone, the sun came out. It was clear the polish was not rubbed out completely, and there were streaks on all of the windows and trim. Pictures were sent to Maurice. He indicated employee would come back to have a look morning of Sept 22, and pick up a ladder left behind. No one came. Following weeks consisted of phone calls and text messages to the owner, trying to get the issue resolved. He kept putting us off. We always had to call him, he never reached out to us, just wouldn't show up on the day/time agreed on. We had to leave on Oct 16th, which we did. I have details. When Reviews were left on Google and Yelp the owner called immediately, apologizing profusely, and promising a full refund. He has our Florida address. He even responded to one review promising the refund. No refund or communication has been forthcoming. Called and left messages we did not receive check. No answers.Updates to those reviews were made on 11/7/23, 12/6/23, and 12/27/23 (most recently 1/21/24).Sent FB message on 12/10/23. Reply telling us they would let the owner know as owner had back surgery and out for two weeks. Replied we would wait 2 weeks and reach out again. Left FB message on 1/5/24, following up as we had not heard back. No reply. Left FB message on 1/7/24 again asking for owner to call and what it was regarding. No reply. We are disappointed not only with the work, but also because no attempt was made to resolve the issue and with the disrespect shown us by not communicating and being untruthful.We lived in NY for 27 years using this business, since it opened. Disappointed.

Hill's Fresh & Clean Mobile Detailing, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.