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Business Profile

Tree Services

JW Forestry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 2 & 3, 2023, I provided JW Forestry $1050 as a 50% down payment to cut down trees at ************************** in **************************. I had initially contacted JW in April 2023. *** came out and looked at the job and then ghosted me for 6 months. I was able to re-engage them in October 2023, at which point they gave me a $2100 quote for the job. After a few weeks I contacted them again to try and proceed and received zelle instructions on November 2 and proceeded to transfer the 50% down payment. They were to contact my tenant to schedule the date of work. After a week went by with no further contact and no scheduling of the work with either me or my tenant, I contacted *** and let him know that since he seemed to be over extended again I found someone else to do the job and asked for my refund back. Over text *** told me that the deposit was nonrefundable and I reached out by phone to talk through the matter with the aim to resolve amicably. When I said, he wasn't owed the deposit, he responded that the paperwork says its not refundable. When I said I never signed any paperwork he said it doesn't matter, transferring the funds is all that counts and his lawyer has been winning this for the past 20 year. When I asked 'so you've been keeping peoples deposits for 20 years without doing the work' , he hung up on me. I was able to find another company who started the work on Thursday November 9th and finished on November 10th. *** kept trying to get me to cancel the other company, and I told him it was too late and the job was done. I was wrong about that- as the replacement company thought they would get the job done in the same day. However they had already started and it was too late to cancel them and give the job to JW forestry.*** visited the property on the night of the 2nd (and sent me photos) and I just learned today that he also visited on Saturday the 4th from the office manager *****. This behavior is bothersome and feels threatening.

    Customer Answer

    Date: 12/15/2023

    Better Business Bureau:

    At this time, I have not been contacted by JW Forestry regarding complaint ID ********.

    Sincerely,

    ***************************

JW Forestry is NOT a BBB Accredited Business.

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