Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I had a new roof installed by J Lindsley. On one of the last days of installation, the driver of their scissor lift drove the scissor lift through my septic tank, I was informed by the end of the day what had happened, they ensured me it was not a big deal, they told me that the cover to the septic tank was actually made of wood which is why the lift fell through it so easy, they replaced it with a metal cover which was obviously much stronger than wood. I never saw the metal lid they installed, before I could see it, it was covered with a bag of top soil and grass seed, it looked ridiculous but it was fine, I just needed to get a load of dirt to cover the rest of the hole. Now, about a year later pieces have started to sink back down into the septic, I contacted J. Lindsley to see what was used to cover the septic so I could tell the septic repair guys what to look for, I had no response. I had 3 different septic repair companies out and they all confirmed that the lid was actually made out of concrete, not wood and the structural integrity had been compromised and is slowly breaking apart. I sent photos and updates to J. Lindsley, I left numerous messages with the secretary, I was told I would receive a call back from the owner each time but that has not happened. The only correspondence I have received from J Lindsley was on 7/11 via email saying " Good Evening, sorry for the delay. I have been collecting all the information regarding this from my company. I will be in contact with you tomorrow. Thank you. Have a great night." And again, I heard nothing the next day.

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  Thank you, Lindsley, for a response. I sent many photos, both directly to Lindsley, and along with this complaint, evidencing the inadequacy of Lindsley's job. I had assumed those would be carefully reviewed, as I took great care and attention to substantiate the issue. Let me reiterate: the photos show that the roof was installed over ENTIRELY rotten wood decking. Only a patch of wood decking was replaced, and that was replaced with pressboard, not plywood. PLEASE look at the original message and the progression of photos. Notice the date of the invoice is 8/31/2021, two years ago, not three. Back then, I emailed Lindsley about three times, immediately following the job, and guys were sent to take a look. I was continually told that it was not the roof, it was the shingles that perpetuated the leak, which I still expect to be addressed in a roofing job. If you look at the photos, you will see deterioration of the facia in 2023 (it was hanging) because that was not replaced with the roof in 2021. I expected the old facia would have been replaced, as with any roofing job. The leak in the ceiling of my bathroom has remained since 2021. When I saw the facia hanging this summer, I hired a different contractor to fix it, and he discovered everything up there was rotten.I was fully expecting to work with Lindsley when I discovered all of this two months ago.. In 2021, we had positive interactions. However, first they told me they would get back to me within the week, that they were out of town. Then I didn't hear back when I offered to meet that Monday. Then I was told my email went to their "junk mail" and they hadn't seen it, after I filed this complaint. I went into this with understanding and benefit of doubt. I assumed maybe they had a crew that year that wasn't complying with their usual standard of performance. The main response I was received was "I AM NOT PAYING $20,000 for an $8,000 roof job." This harshness surprised me. And in Lindsley's BBB response, so many things are misrepresented. A good friend and very reputable homebuilder, ********* ********, recommended Lindsley to me, and he has impeccable standards. This is incredibly disappointing, as I went with Lindsley's bid, which was higher than a competitor's, for the 2021 job. I ended up having to pay for TWO roofing jobs in 2 years. That is preposterous, and I think any of us as homeowners would agree. I think it is perfectly reasonable to have a contractor cover the damage of his ineffective job--which means reimbursing a roof, and a second job that should have never happened. The cost of the facia was $6,500. The cost to rip off the old roof and install a new, with proper wood decking, was $13,000. If Lindsley does not agree that a facia should have been replaced, at least the necessity of two roofing jobs should be rectified. At the very least, I would think reimbursing $7,930, the cost of the initial job, of the initial roof, is mandatory. For labor and roofing materials for the second roofing job, the cost was $13,000. The second job was heavily more substantial because everything underneath was rotten for another two years beyond what I paid to have fixed..Another very disturbing outcome has been Lindsley's refusal to offer the name of their liability insurance provider. This is sketchy at best. I am a single parent, single householder, currently unemployed, and I am a very straight-up person. I could have easily littered the Internet with complaints by now, but that is not how I operate. While Lindsley isn't interested in taking any culpability for the outcome of a lousy job (which I assumed was outside of character,) I am out $27,430. Why this should fall on the homeowner, and not a verifiable company, is beyond me. If I compromise and take care of the cost of the facia, I am right where I should be for the cost of one job. At the VERY least, I believe $13,000 for this new roofing job, plus $7,930 for the inadequate first job, is entirely reasonable and a standard by which a reputable company like Lindsley should be willing to be held accountable for. I really hope to resolve this without litigation. 
  Regards,
  
  ****** **********name of their insurance provider. I sent an email message to NYSIF, who carries their worker's compensation coverage, but I have heard no reply.

  Business Response

  Date: 10/17/2023

  BBB spoke to the business owner and the following was relayed: If there is proof that we messed something up, I will pay to make that right.  I told her that.  I don't get complaints like this so I'm not used to this.  But if we did make an error, I offered to make it right.  However, I am not giving her $28,000 for a job that she only paid us $7,900 for.  We completed this job 3 years ago.  There is no warranty.  There is no warranty because this was not a full roof job.  Here's what happened.  We did this job for her, she called about a year later and said she had a leak.  My guy went out there and patched up, everything was good.  That is the last I heard from her, about 2 years ago.  If she had called again, we would have went out there again.  I want her, and all my customers to be happy.  That was the last I heard from her though.  We only did a section of her roof.  We never did her whole roof.  She hired somebody else to do her roof and it seems like she wants me to pay for it.  I don't do roofs the way she had her roof done.  There is not rotted plywood.  if there was an issue with the work I did, I will pay you for that issue to get corrected.  But to begin with, we did a $7,900 job for her 3 years ago.  And after I told her that, she came back to me and wants me to give her $28,000.   That's almost 3 times what her job cost!  We never did her entire roof, we did a partial roof for her.  There is no evidence that I've seen that we did anything wrong.  But if we did do something wrong, I will make it right, I already offered that.  There is no warranty, when I do full roofs, they come with a 50 year warranty.  This was not that kind of job.  Regardless, when she called a year later even though there was no warranty, I went back out to her and made a repair.  That was the last I heard from her, that 2 years ago.  Again, I don't get this type of thing, complaints.  Please let me know whatever BBB needs from me.  Thanks.  

  Business Response

  Date: 12/04/2023

  BBB spoke to the business and the following was relayed:

  At this point we are not willing to do anything. I did a small portion of her roof over 2 years ago and my work and product is solid.  She was sold a bag of crap by the new company she hired and they told her a bunch of lies.  She had them redo her entire roof and then came and told me to pay for it.  She can take me to court if she wants because she doesn't have a leg to stand on. The facia is bad because her facia is bad.  That has nothing to do with the job I did.  At first, my wife was working with her and we told her listen if we did something wrong or whatever we will make right on that in the form of refund or repair.  But she is just after a money grab at this point.