Reviews

Review Details

• Review fromJenae W

  Date: 03/25/2025

  1 star
  They lost my glasses! First of the website on tracking orders is inefficient. I sent multiple frames and I can't tell which is which from their website. I sent 3, only got one back and when I call they say I need to check with the neighbor and file a claim with the uses! They should have had a more efficient tracking for shipment! Why is the burden on me to file claims and look for my stuff when I paid my money upfront! Even if I do get a refund i can't get those frames back and they don't even make them anymore. What a disappointment with this company. They should have sign on receipt as standard or something so this is not an issue. First and last time ever using them again. Ill write a terrible review and let everyone is know never to use lensdirect again!

• Review fromRenee H

  Date: 01/27/2025

  1 star
  Lens Replacement. Military Discount. My glasses arrived at Lens Direct on 1/3/2025. I began contacting **************** on 1/22/2025, as my lens were always 'being made'. The CHAT representative told me the glasses were finished and would be mailed that same day (16 business days after arrival). When the glasses were not mailed that same day 1/22/2025, I contacted Lens Direct by email. **************** responded to the 1/22/2025 email on 1/25/2025, saying my replacement lens did not pass the quality check, it would now be 5-7 days (I have the email). On 1/27/2025, I called **************** to follow up, now the lens would take ***** business days to make and send. I asked to speak with a supervisor, specifically to understand what was happening with the replacement lens, I received a 'thank you for your patience, it will be ***** days to replace the lens...' with absolutely no provided means for me to understand what was happening. I asked if the replacement lens were made in house? Yes. I asked if Lens Direct was licensed. The supervisor said she did not have the information for me. I have asked to have my glasses shipped back to me in original condition, immediately and a full refund. DO NOT USE LENS DIRECT.

• Review fromTimothy H

  Date: 01/24/2025

  1 star
  Over a month. Prepaid. No glasses. I dont think this is a legitimate business. Im out frames and over $200. Im very disappointed, if I dont get retribution soon. Im going /

• Review fromJames F

  Date: 01/18/2025

  1 star
  It's been nearly a month since I sent three frames to Lens Direct for replacement lenses. I wrote to them with no response and then called. It took 45 minutes before a representative answered my call. When I asked for an update, they told me what was on the website--that the lenses were being made. There has been no change in the status for over a week. When I asked her to provide a date when the lenses would be finished and the frames would be returned, she could not do so.I chose this merchant based on its very high rating on **********. That rating is VERY misleading. There are many positive reviews for customer service--not my experience--but when you dig down on products, the reviews are not as great. It seems that Lens Direct is somehow gaming the ********** ratings.For now, **** has suspended payment. But I'm worried that I won't get my frames back or something will be wrong if I do. These were expensive frames--one was a brand new ******************** Edition that cannot be replaced. Based on my experience so far, I cannot recommend Lens Direct.

• Review fromAnnabel B

  Date: 12/04/2024

  1 star
  Do not use this company! They delivered a product (twice) that did not function and then refused to refund money paid.

• Review fromWilliam M

  Date: 09/30/2024

  1 star
  LensDirect has clearly proven to be a scam operation, selling substandard lenses that are cut and fitted with poor workmanship while providing no avenue for a refund. If you are lucky enough to receive your order at all, usually after a substantial delay, the prescription will mostly likely be incorrect. I ordered CR39 clear lenses with standard AR. I received yellow tinted lenses that, when checked did not accurately match my prescription. The response from their customer happiness person was sorry we didnt let you know beforehand that all of our lenses come with a blue light feature which does include a yellow tint, but according to our policy, prescription lenses are non-refundable. Reading through the reviews of this company I found that they will not refund for any reason whatsoever, even if they lose or break your glasses. I only wish I had been smart enough to check if there were complaints against this company with the BBB before purchasing from them. There are many.

• Review fromAdam T

  Date: 09/24/2024

  1 star
  Called me up telling me my card was declined for contact prescription refill. The only thing is we didn't order a prescription from them last year. We got it from American lenses. ******. So why y'all trying to charge my card when I didn't order from you all. Scammers

• Review fromZain L

  Date: 09/04/2024

  1 star
  The worst!!!! Placed an order two days later. Im texted eight times from an employee that literally had a conversation w himself I was sleeping because it was early in the AM. Texting 8 times in 7 minutes. Then without my response said he is canceling order. Really sad that people take it upon themselves to text multiple times I asked to speak to owner and the empoyee said they dont have that information. Horrible !!!!!!!

• Review fromMonica P

  Date: 08/26/2024

  1 star
  I am an optometry practice owner. They continue to send incomplete voicemails (without patient last and first name) for verification! There is no way for us to verify a prescription without knowing the patients name. They give us 8 hours to verify and without the patient information- we cannot do this! I have repeatedly reached out and asked them to I stand fax the requests (what 1800contacts and other retailers do) to no response. Please do not buy your contact lenses here - they dont care about your basic safety to ensure you are getting the proper lenses.

• Review fromJoao M

  Date: 08/20/2024

  1 star
  After i order my lenses they blocked me and don't let me to access to my page, they don't let me login!!!!!Scam!!!!!!!!