Reviews

Review Details

• Review fromBrianna W

  Date: 05/28/2025

  1 star
  I paid for sequencing and sent my sample in January. It has been more than 18 weeks and no results. I contacted support to ask for an update on my results and received this reply on April 1: Hello Valued Customer,We hope this message finds you well! We appreciate your patience while we work through some processing delays. We know how frustrating it can be and genuinely appreciate your understanding.We're committed to providing you with the highest-quality data, which is why we carefully reprocess samples that don't meet our standards during the first round of sequencing. Once your data meets our bioinformatics requirements, we'll upload the results to your account and send you an email notification. If there are any issues, we will reach out to discuss the next steps, which may include recollecting samples if needed.We're excited to share this valuable ******** with you and the insights it can provide. Please don't hesitate to reach out if you have any questions or need more information. Your trust and support mean a lot to us!Best regards,Diamond ******* Support Team I checked in again mid April and received this reply:Hello,We dont provide exact dates for sample reprocessing, as the timeline can vary depending on the specific sample. Repeating a sample restarts the process, but it doesnt always mean the processing time will double. Rest assured, all samples are being carefully processed in our lab and undergo thorough quality checks to ensure the data meets the high standards of accuracy and quality that you expect and have paid for.Thank you for your understanding!Kind regards,Diamond ******* Support Team -----I reached out again on May 14 to ask what's going on, if I need to submit a new sample and have not had any reply.I'm not convinced I will ever get results. This service is a scam. Don't give them your money.

• Review fromHilary E

  Date: 05/13/2025

  1 star
  So when my husband and I analyzed our family's Nebula data (partially using Nebula's tool, but also on our own as my husband is a senior computational biologist with these skills), we realized that the (expensive) sequencing data was significantly contaminated with a Strep bacterial genome, so many of the things that Nebula was classifying as potentially "pathogenic" mutations in our daughter were actually not even human DNA!! They haven't responded to any of my reach-outs, but this is a really horrible look for a company whose core competency should be the ability to accurately sequence human DNA and screen out obvious contamination. And extremely frustrating and stressful for parents that paid a ton of money in hopes of looking for (accurate) answers in their kids' DNA. I'd avoid DNA Complete (Nebula's new name) and look for other providers.

• Review fromKim J

  Date: 03/27/2025

  1 star
  18 weeks and still no results. Very disappointing. Ive read other reviews and now Im worried Ill never receive my results or if i do that i wont be able to read them.

• Review fromAlanna F

  Date: 11/10/2024

  1 star
  ******* company that takes your money even when you cancel. I hope they go out of business and are forced to pay back all this stolen money

• Review fromJorge M

  Date: 09/04/2024

  1 star
  No information provided after downloading raw file. Scam. Asking for money, do not buy.

• Review fromPNTPH

  Date: 05/11/2024

  1 star
  I received my genetic results from Nebula and paid for the Full *****. I can't open the any file that lists my results, and I need them for geneticist. That's the entire point, right - for paying a large amount out of pocket? I have attempted contact with Nebula to help me at least eight times, both through their "support" site and through their direct email that I had from previous communications support @ nebulagenomics. zendesk. com Still no response. Been trying for a month.

• Review fromFrancois L

  Date: 03/06/2024

  1 star
  This is a scam. I've paid for a lifetime subscription and sent my sample. After 4 months I started asking for an update on my sample's status. They always bought time, asking me again and again the same questions but never answered clearly mine. Now I've been waiting for 8 months and the company refuses to refund me. I've paid over a thousand bucks for this, so I'm gonna have to take them to court. AVOID!

• Review fromDani S

  Date: 02/17/2024

  1 star
  I paid for the most comprehensive test I could get, as I've spent over ten years trying to get my medical situation properly diagnosed and treated, yet doctors continue to be confused about what could possibly be wrong. I feel the answer lies in my genes, so I paid out of pocket for this test. I sent in my DNA in mid October 2023. In late December, I requested an update and was told my results were in the ** phase. January 9th **** I asked for another update, as the tracker on my account still simply says "sequencing"... I did not receive any reply to that email. Last week I sent another follow up requesting information on the status, noting it has to be past the expected timeframe to receive results. I did not receive a response to this either.Today I sent another email but I am not very hopeful at this point. I feel as though I have been ripped off - I do not have results after 4 months of waiting, and I'm out $1k or more. At this point it's probably too late to report to my bank, but I'm hoping this review will get them to either refund me or speed the process along so I can have my results. Or both would be great but I'm not going to hold my breath.If I had known it would take this long and there would be such lack of transparency, I would have used a different company.

• Review fromChad M

  Date: 02/17/2024

  1 star
  I bought a kit and returned it to Nebula. I got a notification that my sample was received on 8/31/23. It has been over 24 weeks and still no results and cant get answers from Nebula. It should be noted that it is advertised to get results in 12 weeks. Dont buy from here. Im not the only one and there is Reddit string just about this.

• Review fromTosha G

  Date: 02/05/2024

  1 star
  Horrible company. Terrible customer service. Questionable practices. I feel I cannot trust any of the data I received. Trying to cancel the subscription to this worthless company has been a nightmare. I would stay far away from Nebula.