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Business Profile

Optician

1-800 Any Lens Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for contact lens with them on 9/17/2024, and on 9/20/2024 the money was withdrawn from my account. As of 10/10/2024 the status of my order is still "Preparing for Shipping", as it has been since 9/21/2024. As of 10/10/2024 at least 3 emails have been sent to customer service, through their website, with no replies. As of 10/10/2024 at least 5 phone calls to their number, voice mail picks up every time, 3 voicemails left, with no replies. I just need the contact that I purchased from them by 10/31/2024. If they aren't able to deliver the contacts by then, I want a full refund NO LATER THAN 11/8/2024. I just want what I paid for, and what they took my money to deliver.

    Customer Answer

    Date: 11/04/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding 1-800 Any Lens Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****** *****

  • Initial Complaint

    Date:10/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/13/2024 ordered contact lens. Order ******. Sent RX , was charged $99.98. Status: preparing to shiping. I have called numerous times and have emailed numerous times. No any responses received. Need delivery or refund.

    Customer Answer

    Date: 11/01/2024

    Better Business Bureau:

    At this time, I have not been contacted by 1-800 Any Lens Inc. regarding complaint ID ********.

    Sincerely,

    ******* ***********

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/27/24 ordered contact lens. Sent RX , Paid with **** gift card $194.97. Order says pending on my account. I have called numerous times I have emailed numerous times and I get no reply. I would like a refund and cancel order.

    Customer Answer

    Date: 09/13/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding 1-800 Any Lens Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/02/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially ordered a set of contact lenses and while the order was still in process, I used the company's online form to cancel the order. I also tried calling the ************** number from the website to confirm cancelation but no one answered and the voicemail indicated that no one is available. Neither of the communication methods worked. I did receive the order of lenses; however, I communicated via the online form and by phone (customer care) to try and get a Return Merchandise Authorization (RMA) number as indicated that I needed in order to submit my return. I left 4 voicemails and 4 online forms and 3 emails. No one as responded.

1-800 Any Lens Inc. is NOT a BBB Accredited Business.

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