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Business Profile

Optician

Stahl Eye Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

This profile includes complaints for Stahl Eye Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stahl Eye Associates has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/21/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment for a routine eye exam on 9/20/23. Upon checking in, I was advised that if I wanted a copy of my eyeglass prescription, I would be required to pay a $50 fee at check-out. There was also notice posted stating the same, there would be a $50 fee for a copy of a prescription. I questioned this as I never had to pay a fee for a prescription. I was told it would be submitted to my insurance carrier and if covered, I would be reimbursed. I asked again, if this fee was only to get a copy of my prescription and was told "yes". Upon check-out, I paid the $50 and was asked if I wanted a receipt. I said "yes". I was given a receipt (copy attached) which does not specify what the $50 charge is for. When I got home, I did some online research and discovered that the *** has what is known as an 'Eyeglass Rule'. Doctors are required to give a patient a copy of their prescription whether ot not they ask for it, free of charge. I would like my $50 refunded to me. Thank you.

      Customer Answer

      Date: 10/15/2023

      Better Business Bureau:

      At this time, I have not been contacted by Stahl Eye Associates regarding complaint ID ********.

      Sincerely,

      ***********************

      Business Response

      Date: 11/13/2023

      The patient consented to, and received a service that is typically not covered by medical insurance given coverage for eyeglass testing and resulting prescriptions are covered by vision insurance and no applicable vision insurance was presented at the time of the visit.  Our practice is to charge the patient for the measurement leading up to the resulting eyeglass prescription and not the prescription itself.   If we have a reasonable belief that the test is not covered by the patients medical insurance we charge for the test.  The patient is *********** receive the prescription free of charge, we charge for the non-covered test that results in the requested prescription.  I have attached a copy of the patients signed consent which discusses 'measuring for an eyeglass prescription' which is separate from a medical eye exam.

      With respect to the confusion caused by the front desk in relating the refraction to the prescription itself, we have refunded the customer.

      Customer Answer

      Date: 11/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -when i made an appt, i advised i wanted an annual exam. ***** asked me if i had vision insurance or told me if it was in network -they also did not disclose they only do exams if there is a medical necessity -once exam was complete, no mention of a diagnosis -6 months later, i received a bill saying they diagnosed me with ***********, which there was no discussion of or treatment given -they also said i was near time going into collections even though i just received the bill. i spoke with several people in billing, including *********, ******** and *** -when i called asking if they mixed up my paperwork with someone else, an ******* ******** woman from the office called me being combative and said we dont do eye exams unless theres a medical need so whether they told you about it or not, we had to put it down for insurance

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