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Business Profile

Limo Service

Finger Lakes Limousine & Coach

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am seeking help with an issue I have run into in regards to a limousine reservation. I had called Fingerlakes Limousine & Coach 237 Lyons Rd, Geneva, NY 14456 on January 13, 2023 to reserve a limousine for a future bachelor party that is being held on April 22, 2023. I was asked to give a deposit and was then sent a contract via email. At no time during the phone call was it explained to me that if I paid a deposit and then later canceled the reservation I would not get a refund, but rather a credit voucher. Had that information been relayed to me I would not have given the deposit. I was sent a contract via email, but within an hour the decision was made by our group to not use the limousine company. I got back to Fingerlakes Limousine & Coach immediately to get a refund, but was told there would be no refund that would be issued. I was told it is their policy to issue a credit voucher in place of the refund. Again, that was never mentioned to me on the phone before I gave my credit card for the deposit, had that been the case I would not have reserved it. I did not sign the contract sent to me because I don't want to use the company. Can someone please get back to me on whether or not there is something that can be done? Our trip is not even happening until April of this year and since I canceled it within an hour I don't feel Fingerlakes Limousine & Coach should keep my deposit. I have not inconvenienced them in any way, they can easily rebook someone else 4 months out. I did reach out to them more than once, but was told they will not refund.

    Business Response

    Date: 03/01/2023

    Response taken by phone:  Our cancellation policy is posted on our website and is also in our confirmation email.  He made the reservation 1/13/2023.  When he cancelled, we sent an email stating that an in house credit would be issued.  We did not hear back from him requesting a refund until this weekend.  Our policy is in place for a reason and the in house credit will remain valid until April 22, 2024.

Finger Lakes Limousine & Coach is NOT a BBB Accredited Business.

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