Complaints

This profile includes complaints for Tradition Chevrolet Buick's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tradition Chevrolet Buick

  847 Route 5 And 20 Geneva, NY 14456-9548

  
• 

  Tradition Chevrolet Buick

  PO Box 513 Geneva, NY 14456-0513

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a **** from tradtions chevrolet in november of 2024 and they did not have it inspected and registered at the time. They told me it was ok to drive until they got the part to fix so it can be inspected. december 5th i got into an accident which resulted in the **** being totaled. its been 5 months since the accident they still have not been able to provided the title into my name. i would like to get this resolved by getting the title into my name by the end of the month because its been costing me money for a **** i can not drive.

  

  Business Response

  Date: 05/01/2025

  BBB spoke to Buddy at the business and the following was relayed: We shook hands earlier this week, and I believe everything has now been taken care of.  What happened was the car was totaled like 4 days after he bought it.  His insurance company wouldn't pay the claim without a title.  But after the car was totalled we had to apply for a salvage title from the DMV.  I cc'd ****** on all of my emails with the DMV- I did my best to advocate with the DMV for ******.  And we provided ****** a free loaner for the last months while we helped him through this.  The DMV finally mailed him the salvage title and ****** and I shook hands early this week on a new deal so I believe he is now all set.  Thank you.  

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car into the dealership for my oil change as I have been for the last year or so. I have been thinking about trading my car in and have been asking the workers about different cars (which ones have the least amount of problems, best on gas, etc). When I returned to get my car, the service manager told me that I had an oil leak and needed to get it fixed...it would cost a couple of thousand dollars. I was upset because I am a single mother working several jobs just to make ends meet and trying to save money for a house for my kids and me. Then I went out to my car and when I started it, a warning light lit up and the dashboard said something about a tire monitor system needed to be repaired. I left the car running so I could show the mechanic what the warning said, and the service manager said she already knew about it...it happened when they were rotating the tires. She said that it was probably going to stay on.
  This oil change was about a week ago, and now since I have been trying to go to work, my car has been acting like it is going to stall, and because the tire sensor was broken from the tire rotation, I didn't know I was losing air until I was driving on my rim 2 hours away from my home. Then while I was on the side of the road in the evening, waiting for my tow, my cars electrical system started blinking and flickering like Morse code and my flashers went off. My car was completely dead and I was sitting in the completely dark car in the country with my windows stuck a partial way open...unprotected, with a dying cell phone. Before my simple oil change, my 2015 ***** ******* was running completely fine. I want all my repairs done and paid for by Tradition Chevrolet because they are responsible for all of this mess...as well as my missed time from work, as I have had to call in because I have no way to get to work now.

  

  Business Response

  Date: 07/21/2023

  Good Afternnon,  We have been in contact with **** ******, and made the repairs. She also is making an appt to come look at a couple of vehicles to replace her ******* 

  Customer Answer

  Date: 08/01/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The consumer relayed the following to BBB: Tradition Chevrolet Buick took care of everything and they were amazing.  Thank you to Tradition Chevrolet Buick.  They are great.  I want to please close the complaint.   
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before contacting this dealership, I regards to a vehicle, I was approved for a car loan at a rate of 11 percent and my credit was said to be 500-600. This was a week prior at another dealership. Upon selecting a vehicle and negotiating the price at tradition Chevy, I was told this vehicle was owned by an elderly woman that took excellent care of the vehicle. The vehicle had multiple body scratches, dents as well as a brake pedal sound. They stated the vehicle had just came in and they didn't have time to address these issues, but stated they would before the vehicle would be sold. Vehicle was listed online and this is how I located it so it was in their possession with enough time to list. During financing, I was told that they could not get me approved without purchasing their warranty. This was during a phone conference with Kyle, the finance manager. I immediately called him out on his tactics and informed him that it is not true and illegal. The bank has no say over purchasing a warranty. Kyle stayed firm and would not budge, totally denying me the ability to purchase the vehicle. After speaking with my sales person via text, which I have records of, I was told they were able to approve me without a warranty, but that my interest rate was higher at 14.5 percent. After I received the vehicle, it had not yet been fixed as previously discussed. They stated they would address the scratches and brake pedal, for which they did not. Second day of ownership, the engine light came on, and I returned the vehicle for service. Received the vehicle back, and the issues persisted. After three visits, they determined it was the fuel pump and replaced it. Issue came back shortly after, and they told me they would not fix it. After filing multiple complaints, they fixed the vehicle.

  

  Business Response

  Date: 01/17/2023

  To whom it may concern,

  We talked to Mr ************ 12/15 to verify that the repair we correct, and He had no more issues, He said everything was good and that the engine light was off.

   

  First diagnosed with a bad purge valve. It was repaired and returned.

  The fuel pump was replaced, and afterword's a broken connector was discovered, also replaced,, and repaired under warranty. No cost to customer.

  As for the extended service contract he did finance the vehicle and did not purchase one.

  It clearly states in our business offices that all warranties and aftermarket products are optional.

  And not required for financing

  Bud H***

  Tradition Chevrolet
  

  Customer Answer

  Date: 03/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  If the business is willing to buy back the vehicle for the amount financed ($11,407) and the deposit ($10,000), total $21,407, then I will consider the matter resolved. I am currently waiting to hear back from Buddy at the dealership.
  Regards,
  
  ******* *********

  

  Business Response

  Date: 03/06/2023

  To resolve this issue the business is willing to satisfy the pay off today, which is $10,956.88 (see attached) and will be paid online 

  to ** ********* and a check for $10,000 for the original deposit will be issued to you.

  You will need to bring the vehicle and 2 sets of keys. This will be resolved on Saturday.