Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Diverse Funding Association has repeatedly harassed us regarding an account with ******** Timeshare. This account was closed out over Ten Years ago! Diverse Funding Association has elevated the original amount of debt to over $1500. We have repeatedly ask them to stop contacting/ harassing us over this written off account. Thank You in advance for your assistance.
  
  Nathan Wills III
  105 Brookside ave
  Bridgeport, CT. 06606

  Business Response

  Date: 08/10/2022

  DNF Associates has received the above referenced complaint, which has been
  forwarded for investigation and response. DNF Associates are a passive debt buyer that outsources purchased receivables 
  to  collection  agencies and/or Attorneys to recover past due amounts. Upon receipt of the complaint, we contacted our servicing agent
  and had them place the account on hold pending return to our organization. To clarify for Mr. ******, the account in question is for a
  ********  **********  credit card, secured  by ********* Bank. The origination date of the account was April 2016, and it was charged off December 2020. Purchases and
  payments were made during that period. We have attached a copy of some of the statements and we have attached a
  copy of the Bill of Sale identifying our organization as the
  purchaser and new account owner. In order to amicably
  resolve this matter, we have withdrawn this account from the servicing collection
  agency. We have also sent all statements to Mr. ******' attention at his home address. If after reviewing this information, Mr. ******* would like to
  address  the  past 
  due amount, he can contact our office, and we will place it with one of our collection vendors,  to arrange  a repayment. As for Mr. ****** request that we update his credit bureau report, we must decline his request 
  for  the  following reasons: The  account in question is not a time share account he describes. The account in question is not 10 years old and was only charged off in  2020. We believe the purchases and payments that appears on the invoices, substantiate the debt in question. Due to the nature and value of the account, if Mr. ****** does not address that outstanding balance though, we will have to send the account to an affiliated law office in Mr. *******'
  home state to review the account for possible litigation. I trust this letter satisfies the request and expectations of our company, but I remain available to your office should you require any further information or assistance. Sincerely, David M. Chief Compliance Officer

• Initial Complaint

  Date:07/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agreed to settle a ****** ******** account with a balance of $201.63 for $100.81 of November 15th 2019. I have been receiving calls the past two weeks from ******** ******** ********* trying to collect this debt again. Please remove this settled account.

  Business Response

  Date: 07/22/2022

  DNF Associates has received the above referenced complaint, which has been forwarded for investigation and response. We are a passive debt buyer that outsources receivables to collection agencies and/ or Attorneys to recover past due amounts. 
  

  The account in question was acquired by our organization in 2017 and has been serviced by a number of vendors during its life cycle. 

  In order to resolve this matter, we only require substantiation of payment from ***. ***** like his payment receipt from the collection agency. We understand that this was 2019 and he may no longer have the receipt so we can also accept his debit card statement, credit card statement, or cancelled check which will show us the amount and the agency he paid. These are all available online and must be accessible by law, even if an individual no longer banks with a specific bank. 

  I have assigned our Senior Compliance Officer, Thomas W to this investigation. Mr. ***** can email him the name of the company he paid, the substantiation, and ask him any questions at  [email protected]. We ask he please reference the BBB ID # ********. 

  We appreciate Mr. *****'s patience and understanding in this matter and look forward to amicably resolving this matter. 

  I trust this letter satisfies the request and expectations of our company, but I remain available to your office should you require any further information or assistance.