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Business Profile

Computer Software

Play To Win Casino

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes it is an online casino thing and I played and I was on the slots and I won $100 instantly Will it froze and I had to reset it and it did not put $100 on my credit like it should have I have reached out to them and try to submit them everything and because I could not take a screenshot because my whole entire phone froze they are not wanting to return any of my emails any of my messages so he has if something could please be done I appreciate it thank you

    Business Response

    Date: 06/01/2023

    Our product is a mobile app with sweepstakes.  Players can win prizes including cash while playing in the app.  The app is free to play and entirely based on random drawings conducted by our server.  All wins come from our server and are delivered to the players mobile device through our app.  Our system retains the record of any player's win if their device lost connection or malfunctioned after winning the prize.  We cannot guarantee that the player did not attempt to manipulate the client software and thus only the server is the official record of prizes and winners.  We have no record of this player winning a $100 prize.  This player did not spend any money in this free sweepstakes, and therefor has not lost anything of value and was not guaranteed anything for playing our app. We have attached the official rules of our contest for your review.

    Customer Answer

    Date: 06/02/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    Ummm yeah it's free but also like I said if you all would read ur messages the game froze up and I had to soft reset my phone and it wasn't on there ur all slots say instant win so if you don't wanna honor it I'll take legal action and in working with my congressman on a bill about this. Just bc I didn't spend money doesn't mean it didn't land on it I've never in my life had to lie about anything never. Funny how u will respond here but not on chat or email or my review I left

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************




     

Play To Win Casino is NOT a BBB Accredited Business.

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