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Business Profile

Moving Companies

Redline Moving, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Redline Moving, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Redline Moving, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******, their employee, was incredibly rude and discourteous to me over the phone. He refused to provide his supervisor's name and contact information, despite my repeated requests. He became enraged and combative, talked over me, and would not allow me to speak. Thus, I must file this complaint with the BBB. I have repeatedly attempted to book them, and no matter how far in advance that I call, ****** always claims to have "no availability". I want his supervisor's name and contact information so I may rectify this matter accordingly.

      Business Response

      Date: 02/13/2023

      I am sorry that **** took the phone call with Redline in such a negative way. I, ******, am the owner of Redline Movers so she was in fact speaking to the supervisor at the time. The date **** requested on both occasions was in fact booked up as the end of the month is the busiest time for the moving industry. I do wish we could have accommodated **** but we only have so much space on the calendar. I feel I was pleasant and professional and I can understand the frustration of a customer when the dates requested are not available. With that being said, any parts of our conversation **** deemed rude or otherwise was unintentional and I apologize for any misunderstanding on my part.

      We try to manage all our customers in the best possible manner but unfortunately there is only so much space on our moving calendar.  

    Redline Moving, Inc. is NOT a BBB Accredited Business.

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