Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction was August 6, today, apprxoimately 5:00 pm. I thought was calling Hewlett Packard about my printer. Suddenly woman says don't worry, don't worry, will fix it, no **st. I thought too good to be true. Ends up taking over **mputer and showing a lot of "drivers'? not working. Ends up putting me on to "***" tech, who fixed my printer! Also put ***** Firewall on **mputer>That's it. No software like I had with Norton for protection. I was leery when went to pay as was declined at first. Red flag. Then she told me remove my card. I was leery as she was on my **mputer, **uld see my 3-digit **de and everything. I have since had card closed with Capitol One. I called *** back at ************. It said number not available or something, to hit Star 611. Which I did, and got my own cable **mpany, Spectrum! So called his cell h e called me on in **********. He had to call back. Meanwhile found out **mpany scammers. He calls me back I up front say they scammers. He says, "No, we are ****** Technologies" (a BBB **mpany). He said he would have to check it out. Meanwhile, credit card ** and I discuss. He probably gave their name as number matches ****** World Solutions, Inc. scammers! So all kinds of red flags. Solution? They did fix things on **mputer/printer. I would like to re**up $200. They helped me, so they deserve something. I would like $200 credited back to my credit card. Thank you!

  Customer Answer

  Date: 08/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:09/23/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  World Solutions, Inc. is a full-blown scam, claiming to sell computer, printer, and online security services. They charged my now-86-years-young grandmother $500.00 in 2020 for a 5 ************ contract; they essentially dealt only over the phone and, after two (2) years, I found zero evidence they ever did ANYTHING. Today, they called my grandmother and claimed the ** Address connected to her computer was plagued with porn-and-gambling-website-related malware/spam/viruses, asked her to provide them remote access to her computer (which she did), and then charged her $200.00 to "fix" this purported problem. My grandmother doesn't even know HOW to look at **** or ****** on the computer, let alone WANT to do it. As my grandmother tells me she's paid this company, THEY CALL HER. She answers, but I get on the phone. I immediately start questioning the company as to the merits of the service, WHY they need access to my grandmother's computer, and how she possibly could have all these viruses when she (a) doesn't look at **** or ****** online; and (b) is supposedly already paying this company--World Solutions, Inc--to protect her computer from these very viruses. I ask why they called her out of the blue, then charged her $200.00. I ask what they are doing with remote access to her computer--I get basically jibberish in response, "non-answers," and even outright lies (i.e., they claimed my grandmother called them). Ultimately, I hung up the phone and called my grandmother's credit card company. Lo and behold, World Solutions had already charged her. We cancelled the credit card altogether, ordered a new one, and now I am writing this report to BBB. This company is a scam that preys on senior citizens, like my grandmother. Do not use or trust them.

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by World Solutions, Inc. regarding complaint ID ********.  ************ is scamming elderly people across this country; please, do something about it.  At most, I can file a complaint with the State in which the company is registered.  Somebody needs to step up for their parents and grandparents right now, because it could happen to anyone.
  
  Sincerely,
  
  *************************