Complaints

This profile includes complaints for Rooted's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rooted

  402 Feura Bush Rd # 55 Glenmont, NY 12077-7103

  
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  Rooted

  31 N Lyons Ave Menands, NY 12204

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant of Rooted Development from May 2023 to February 5th 2024 (They took over ownership of the property sometime in the Fall of 2023). I was paying $600 a month in rent, and in November 2023 I realized I had a mold problem. They were informed of this in November of 2023, but did not take any action until I brought the problem up again in early January 2024. They made some minor repairs, with my stating the mold is in every part of the apartment, it’s got to be something else. I finally contacted Code Enforcement, who found that the crawlspace under my apartment had a substantial amount of water. They were aware of the crawlspace, having admitted this in front of Code Enforcement, so they knew that the small repairs they were making were not going to resolve my issue. I ended up moving out, and while they have stated they are going to give me my security deposit back, they have failed to do so within the 5 to 7 business days they said I would get it in, claiming that they completed the transaction to have it returned to my bank account, but also acknowledging I never got a receipt stating that this transaction was in process. While I would like to leave reviews online so that others know that they are not good landlords, I fear retaliation, as I have many text messages where they slander my name, state blatant lies about how the process of my trying to resolve the mold problem has gone, and make statements about retaliating against me since I went to code enforcement.

  

  Business Response

  Date: 03/18/2024

  We are writing in response to a complaint and want to express that we have taken the concerns seriously from the outset. Upon being notified of the issues within your unit when we took over management of the complex, we promptly scheduled a review and sent multiple professionals in throughout to ensure a comprehensive understanding and resolution of the situation.   Upon learning of potential issues in this area, we arranged for an inspection with code enforcement who noted that we have taken the proper steps to remediate issues which after attempting smaller fixes such as dehumidifiers and suspected roof leak  we concluded with new sump pumps and engaged a professional mold remediation company to address and resolve any concerns related to mold growth, ensuring the health and safety of the living environment. This was all in a relatively short amount of time given the time we took over management.  Throughout this process, we have made concerted efforts to provide support and accommodation, including offering credits for time spent away from the unit and covering hotel expenses. We also presented the option for you to relocate to another unit immediately, demonstrating our commitment to your comfort and well-being. Regarding the security deposit, we have adhered to New York State’s requirement to return the deposit within 14 days, with documentation clearly stating the timeline for the transfer to be processed by financial institutions. Our actions in this regard are in full compliance with legal requirements and demonstrate our integrity in financial dealings. Your decision to seek a refund via a BBB complaint has been noted. We want to reiterate that action steps and options were offered throughout this ordeal. Our goal has always been to work diligently towards resolving the issues, in compliance with code, and with a deep understanding that residents consider these units their home. However, a refund will not be granted.  The core of your complaint appears to stem from a belief that unacceptable behavior towards our team should not be challenged. It is important to highlight that our team has documented instances of harassment, which escalated over time. Despite these challenges, we have remained dedicated to providing service and finding solutions to the issues at hand. Our priority is to ensure a safe, comfortable living environment for all residents while maintaining respectful and professional interactions.  We remain open to constructive dialogue and remain committed to managing our properties and happy residents despite any challenges we may face. Our actions, backed by a solid paper trail and professional endorsements, affirm our dedication to responsible property management and tenant satisfaction.