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Business Profile

Storage Units

A-Verdi Storage Containers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for A-Verdi Storage Containers's headquarters and its corporate-owned locations. To view all corporate locations, see

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A-Verdi Storage Containers has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is where they repoed my shipping container. Without a contract. I did not sign any contract with this company whatsoever. In New York state it is illegal to repo someone's personal property from a shipping container without a signed contract stating that they will lean my belongings if I have failure to pay owed monies. They repoed my container and only gave me like a week to pay the past due amount I called them about a week and they said bring the money in and then they changed their mind and refused to give me my belongings even though I had the money. I had the past due amount owed and they refuse to accept payment from me. And said that I could not have my belongings back and they were going to sell my stuff. That is a misdemeanor in state of New york. They came on to my personal property. And took my belongings because they knew they were valuable. And refused to receive payment from me. And kept my belongings. This was a month ago 2 months ago I'm sorry

      Business Response

      Date: 01/02/2025

      Dear *****,
      Thank you for reaching out to share your concerns. We understand how important this matter is to you and appreciate the opportunity to provide clarification. At A-Verdi, we are committed to conducting business in a fair, lawful, and respectful manner.
      After thoroughly reviewing your claim, we found that you are not the owner of the account tied to the service address you mentioned. Due to privacy regulations, we are unable to discuss details related to the account or the service provided at that address.
      We also want to highlight that our team takes great care to ensure compliance with all applicable laws and regulations. In cases involving outstanding balances, we make every effort to work with customers by offering flexible payment options and good faith extensions before taking any further action.
      If there is any additional information you’d like to provide or if you believe there has been a misunderstanding, we encourage you to contact us directly at ###-###-####.

      We are here to listen and assist wherever possible.

    • Initial Complaint

      Date:12/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had rented a unit from this site since 2021 , a Verdi took over ownership in June July of this year and never made us aware. I had to engage the local police to obtain information on who to pay to secure my items as the secured gate was broken and they did not supply valid contact information. Once I finally made contact with them they processed my payment which they was sending me notices saying I was late for. I now no longer have that unit and moved out a week early. They will not give me back a portion of the money as my date is the 17th of the month. I find this to be unfair as if I would have moved my things earlier they would have taken all my money and give me my nothing. This entity is not doing right never have I had that. They said you can’t rent it for two weeks . I do not feel that’s fair as I’ve been with that location for many years.

      Business Response

      Date: 01/02/2025

      Hello ****,
      Thank you for sharing your concerns. After reviewing your situation, it looks like you worked with Rose at our office for the move out date corrections and resolved this situation with a credit to your account. 

      Please let us know if you have any questions or need assistance with the refund process.

       

    A-Verdi Storage Containers is NOT a BBB Accredited Business.

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