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Business Profile

Tailor

Delmar Custom Tailor and Sewing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Delmar Custom Tailor and Sewing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Delmar Custom Tailor and Sewing has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On multiple occasions this owner has lost belongings, not completed tasks by the agreed upon time, or items are not clean or completed as agreed upon. My last visit the jacket was still full of holes and was not clean and he demanded I pay or he calls 911.

      Business Response

      Date: 03/27/2024

      Dear Mr **** *******We are sorry to hear about the issue you experienced with our business. We take customer satisfaction very seriously and we apologize for any inconvenience you may have encountered.Upon reviewing your complaint, we have had numerous occasions that when you came into our establishments that are not fond of. We have experienced you coming in to pick up your order that was already uplifted with days passing for you to confirmed that you did indeed collected them. You have came offer to sell second had jacket stating “you’re strapped for cash” and not happy that we declined to purchase from you. Recently, you came in for service with the ticket that’s in questioned (invoice submitted for review) on your jack with numerous moth holes. When learned of the cost to fix you declined and only hopped in for fixing your left pocket hole. You asked if the jacket was dry cleaned, a service not requested on billed for and when stated no, you rebutted stating it should have. When the cost was shared, you declined the service. After review in management, we politely ask that you no longer bring your service work to us in the future. We wish you well in your findings for tailoring and cleaning services. If you have any further concerns or questions, please do not hesitate to contact us directly. We value your feedback and will do our best to address any issues promptly.Thank you for bringing this matter to our attention and for your understanding.Sincerely,Management 

      Customer Answer

      Date: 03/27/2024

      The owner of this business continues to demonstrate unprofessional behavior and attempts make an unrelated claim with a false statement that I did not make. This is by definition slander. The owner charged a $15 deposit and further requested $15 or else a threat to call 911. legally he has denied or falsified statements, slandered my name and or attempt to discredit a customer and is also liable for falsifying facts to an amicable attempt to resolve an issue. The owners response can be an example of morally and ethically corrupt business practice.the owner can be advised that should he not reconsider an apology and reimbursements of money he may incur a full investigation. At this time this party can and will consult a legal professional and he should be advised that he/they are liable bear all legal consequences, responsibility and costs associated with a civil lawsuit brought against him and or his business and all associated fees. 

    Delmar Custom Tailor and Sewing is NOT a BBB Accredited Business.

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