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Business Profile

Used Car Dealers

Capitaland Motors, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/15/23 I put a deposit on a 2024 ****** ******* I was told that when the car came in ( car came in 09/15/23) if I changed my mind I could get my money back I changed my mind and to-date I have not received my $500.00 deposit back. Please help me get my $500.00 dollars back.

    Business Response

    Date: 11/07/2023

    BBB spoke to management at the business and the following was relayed: Company policy is that there are no refunds are on deposits.  We ordered the car on her behalf.  We returned the deposit and have provided BBB with a credit card receipt showing that the deposit was returned to her, against our policy to make her happy and end our dealings with her.  That is the long story short.  

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