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Business Profile

Moving Companies

S & G Moving and Storage
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
       The mover men have stolen items. Mark S*** is the owner, and he will not reply and will not accept my phone calls.   Some items so far stolen - Family Bible, cookware - new pots & pans, a lamp from the kitchen, misc books, hardware for my lamps, hangers.   Broken items - Antique cake server and base made of glass. The drawer of a table is broken, the dining room drop - leaf table has a long deep scratch on it, the chair for living     room set had to be repaired - the frame came apart in front the tall antique cabinet in the living room is badly scratched up - the movers cover things with the boxes so you (me) don't see the broken items.   *This has taken time to report - due to the fact that I have some mobility issues. (I am a Veteran). It takes time to unpack.    

    Business Response

    Date: 04/12/2024

    This complaint is unfounded.  There is nothing in this complaint that is accurate.  There was nothing missing from her move job.  There was nothing broken or scratched.  This women is a handful to deal with over the course of her moving to her new location.  We brought her several times 2 hours in each direction to look at several apartments.  We took many many phones calls and conversations with her.  We accommodated her every step of the way.  When I first went to her home to give her an estimate she has between 75 and 100 boxes already packed.  She indicated that these boxes were still packed from her last move job and she never opened them after she moved in.  Her new place was so small that there would be no way to open all the boxes and put the stuff away.  She started complaining as soon as we left the move job so there is no way she would have open and went through those boxes.  This women is highly paranoid and delusional and is on a lot of medication.  

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