Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandfather and I have called to cancel the newspaper at least 8 times, including 2 conversations with someone that claims to be in a supervisor position. We were told the paper was cancelled, yet we are still receiving the paper… that is addressed to my grandmother , ******* ***** who has been deceased for almost 3 years now. Please make them stop mailing this paper

  Business Response

  Date: 10/08/2024

  Dear Kevin, I am writing in response to the complaint submitted by ****** ******* regarding service issues, specifically the request to stop delivery of newspapers to *** ***** ***** **** ************* ** *****. We have taken the necessary actions to address this concern. We have updated our system with the appropriate notes to ensure that all mail deliveries to this address have been permanently stopped. Additionally, our Delivery Manager, Brian Z******, has been notified to ensure that no further deliveries are made to this location. We appreciate your assistance in this matter and have made every effort to resolve this complaint in good faith. If there are any additional questions or if further information is needed, please do not hesitate to contact us.

• Initial Complaint

  Date:09/26/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The head of the paper carriers-***** ********-spoke to me August 23. He said he agrees with me(my delivery person took a tip addressed to the previous carrier-"*** ****** **. and Family") and would make some calls and get back to me. He has not. His mailbox is full. The editor will not call me back. ***** ********'s number is ************.
  The Leader Herald's number is ************* ****** *************

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/26/22 I paid for a 52 week subscription to The Leader Herald (a daily newspaper) with check # **** for $202.80. This payment would extend the subscription to expire on 9/27/23. I have paid for my yearly subscription in the same manner for many years in the past. I recently received a bill in the mail stating my subscription expires on 7/6/23 which is 12 weeks short of the 52-week subscription I previously paid for. I contacted their billing office twice and was told both times that "The Leader Herald increased their prices and management said that the prices on their bills are not guaranteed". I asked to speak with a supervisor but was told they can't transfer me, but Brian Z****** (supervisor) would call me. It's been a week and no call. I'm not sure how they can bill you, cash your check as payment, and 9 months later change their prices. On their bill they clearly show different payment options, ex 4 weeks, 10 weeks, etc. See attachment. I believe they should fulfill their obligation to provide the daily newspaper or refund me the portion of the payment that they did not fulfill.

  Business Response

  Date: 08/02/2023

  BBB spoke to Brian and the following was relayed: 

  Please have the customer provide his address so that I can properly review his account.  Once I am able to review his account, if something was guaranteed, we will certainly honor that.  Thank you.  

  Customer Answer

  Date: 08/07/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Regards, ****** *******We initially provided all this information with the original complaint but here it is again. *** ********** ******* Lane Fonda, NY 12068 

  Customer Answer

  Date: 08/09/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I previously contacted The Leader Herald on 2 different occasions and made no headway. I was told that a manager would contact me which never happened. The same individual that initially responded to you Brian ?? is the manager that was supposed to contact me. They obviously know my name and address because they sent me a bill. I believe they are just playing games. I'm done with them when my previously paid subscription expires in September. My only concern is that they will try and say that I owe for subscription time that I already paid. 
  
  Regards, ****** *******

• Initial Complaint

  Date:11/07/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last November 2021, I took a subscription to the Herald Leader Newspaper. I paid for a year in advance. During the year the Herald Leader failed to deliver the paper for 2 Sundays. The subscription was to expire on November 14, 2022. Here in the last few weeks, I was notified my subscription would expire on November 6, 2022. I called customer service and explained the situation in which they agreed. When I refused to renew the future subscription at a higher rate, they reverted to, my subscription would expire on November 6, 2022, and I would not receive the papers I am legally due. I am legally due the additional papers I lawfully paid for whether I renew or not.