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Business Profile

Online Retailer

The Pin Studio by John D. Wiltshire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an enamel pin from this business in May of 2020. Since then, I have reached out to the business multiple times requesting a refund because of the long time I’ve had to wait and the complete lack of updates regarding my order. The owner of the business has promised multiple times to update angry customers like myself more often in the future, but he always falls through. At this point, I’m beyond tired of waiting and want concrete updates or, preferably, a refund.

    Until now, the reason why I haven’t filed a complaint is because 1) I wanted to give the business the benefit of the doubt and 2) I didn’t know this website and the option to file a complaint existed.

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transactions Occurred in DEC2019 & February 2020 equating approximately $240.00.
    Purchased collectible pins & clothing patches through their online store as a Pre-Order for an artist collaboration.
    Vendor responded to all order inquiries with form letter responses about the impact of Covid19; but then email responses to shop inquires ceased in early 2021.
    Vendor will actively remove any social media inquiries on *********/******** & will ban customers making inquiries on all forms of social media if they attempt to discuss orders openly. Horrible customer service & actively steals money with no form of refund.

  • Initial Complaint

    Date:12/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    He owes me approximately $770 in unfulfilled orders for enamel pins from 2020-2021. He owes other much more, it’s probably in the $100k range. He doesn’t reply to emails and blocked me on social media. When I received refunds for a handful of orders in the beginning he sent them to me as goods/services on ****** and I had to pay income tax on my refund.

  • Initial Complaint

    Date:12/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business was based on a pre order product model type. John, has stopped delivering his products or even communicate with the buyers. Multiple attempts at communication have been ignored. The last form of communication from him was May 31st 2022. The communication said that his suppliers were having issues. Since then there has been zero communication. We have not received product or money. October was the last time I received an automated email response, since then those emails don’t even come back. He does have a Patreon that many people have attempted to communicate with him and receive no response as well. The reason it has taken more than a year is because I was hopeful he would actually deliver on our pre orders or refunds.

The Pin Studio by John D. Wiltshire is NOT a BBB Accredited Business.

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