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Business Profile

Mobile Dry Cleaning

Clotheslyne

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Dry Cleaning.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After weeks of seeking remedy for multiple damaged and lost items, I am still awaiting resolution. I had never used this service previously and they have consistently tried to skirt responsibility to both their clients and their workers. Whats more, is that, in an apparent effort to get clients to limit complaints, they ask the WORKER to pay for damaged items. This seems to potentially violate some labor and employment laws. They also refuse to take responsibility or reimburse for unused services. I have i cited more than $350 worth of lost and damaged items and they have yet to reimburse anything. The only reimbursement received, after several complaints and escalations over more than two weeks, was for cancelled services I had never used; one more than a month prior. This service should not be utilized and I ask that the BBB investigate their employment and business practices.

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for an online laundry service, **************** The pickup did not occur, and attempts at communication with customer support have proved fruitless so far.

    Customer Answer

    Date: 01/14/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Clotheslyne has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

  • Initial Complaint

    Date:08/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Clotheslyne, a wash and fold home delivery service. I gave them my own detergent which is scent free and non-toxic. When the clothes were returned to me they smelled like they had been doused in perfume. I called the company and they offered to redo the wash, but the rewash did not work and the clothes still smell. This must happen often because they have a promo code called REDO. The company offers hypoallergenic and 'organic' detergent and states you can have them use your own detergent, but they ruined our clothes. Both my son and I developed headaches and I kept coughing up sputum because of the noxious chemicals in the clothes. I had to throw out 200+ dollars worth of clothes. Order number ******* Date 8/3-8/5 2023 Redo Order number ******* Date 8/7-8/8 2023

    Customer Answer

    Date: 09/02/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Clotheslyne has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *****************************

Clotheslyne is NOT a BBB Accredited Business.

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