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Business Profile

Concrete Contractors

Imperial Home Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

This profile includes complaints for Imperial Home Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Imperial Home Services LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Estimate given last week August, cash deposit of $1,000. Given September 13th.. 3 weeks ago scraped dirt and put forms down, up until this time and since then it has been excuse after excuse not enough workers, workers sick, no one to help with cement, weather, on other jobs and supposedly trying to finish others jobs. Very unprofessional in responding to emails and or calls mostly no response at all. Until November 26th when I advise want refund for not being able to finish in over 3 months time. Want refund.

    • Initial Complaint

      Date:09/07/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  


      Regards, 

      ******* ****

      I am rejecting this response as I do not trust this company to keep their word. We DO NOT want Imperial to do this job as we have already set up another company to do the necessary repairs. Also, we want our deposit of $8,400.00 returned immediately. Our church board has decided to cut their ties with Imperial completely .

      Business Response

      Date: 09/22/2023

      BBB spoke to the business owner and the following was relayed: I've been in contact with this customer.  The early snowfall last November put our schedule behind.  Regardless, I assured them that I will have the job completed by November 15th of this year.  If I do not have the job completed by November 15th of this year, I told her that I will return her deposit check.  

      Business Response

      Date: 10/02/2023

      I told her we'd be there Monday. 

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau: 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

      Regards, 

      ******* ******* e and have NOT RECEIVED A RETURN CALL!!
      WE WANT A FULL REFUND OF OUR DEPOSIT. 

      Business Response

      Date: 12/27/2022

      Response taken by phone: The deposit was refunded a few weeks ago. 

    • Initial Complaint

      Date:08/10/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******** *****


      Business Response

      Date: 08/26/2022

      Response taken by phone:  We originally met in April and scheduled the job in August after the customer closed on their home. Her estimate says we will do the job the beginning of August.   Because our work is seasonal, dependent on weather and availability of cement ,we cannot give an exact start date.  She called 8/2 to find out when we were coming and I let her know we were planning on doing doing the job next week.  She then stated she no longer wanted to have the work done and requested her deposit back.  I am willing to refund half of her deposit for my time to  release her from the obligations of the contract.

      Customer Answer

      Date: 09/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      The consumer called and stated she has not received her refund.
      Regards,

      ******** *****








      Business Response

      Date: 10/04/2022

      BBB spoke to the business.  He was not aware that his proposal was accepted. He will get the check out as soon as possible.

    Imperial Home Services LLC is NOT a BBB Accredited Business.

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