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Business Profile

Car Dealers

Warner's Auto Body

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was just in there getting my car fixed not to long ago, paid over $400 to get it fixed. They did not fix it properly and my lights on my dashboard are back on. This has happened to multiple people who have gone there, and multiple people have said they aren't bringing there car there to get fixed again.

    Business Response

    Date: 02/21/2023

    I have attached the original invoice for repairs to ****** ******* - 2011 ****** ******* from Novembr 28, 2022.  At this repair we scanned a check  engine light with 2 codes P0031 - O2 Sensor and P0128 Veritable Valve.We replaced an o2 sensor and cleaned the VVT solenoid.  Then drove the car to complete the monitors for inspection.  Also attached is the inspection report showing all monitor were set at time of inspection.  So at that point the check engine light was repaired and stayed out and there were not any incomplete monitors for the inspection.I cannot be positive what day it was but the first week in February 2023, ****** came to the office at almost 5 pm, upset that her light was back on.  At that point we told her we would need to set up a time to look at it that all the Technicians leave at 4:30 so there was not anything we could do at that point.  But we could set up a time for her to bring it in or to leave it. She choose not to make an appointment at that point.  The following morning there was a very nasty message on our answering machine from ****** about her car. She was cursing and screaming on the machine.  Then that morning ******'s Mom ******** called about the car.  I spoke with her and told her that ****** needed to leave the car with us so we could look at it.  That I could not tell why the light was on and I did not know if it had anything to do with what we had done.  SHe told me that ******** **** told her it needed a starter and Alternator.  She was upset because she was having to take ****** to work because she could not use her car.  Again I said it needs to get her for us to look at it.  That Calling or leaving nasty messages was not helping, that we could not do anything until the car was here.  SO if she could leave it that we would scan it to find out what was going on.A few days later Tim Thomas the shop manager received a phone call from another repair facility, asking what we did for a tune up  on ******'s Car.  We told him we did not do any tune up and what we had done.We have not heard anything ele.  Please let us know what else you need for information we are happy to help or answer any questions Thankyou Lynn W*****

Warner's Auto Body is NOT a BBB Accredited Business.

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