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Business Profile

Storage

New England Self Storage LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/22/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/18 I received a text from a manager of the storage facility I was renting at. They said I didn't have a lock on my unit and I needed to get one as soon as possible. My wife went to the unit to check it out and found out unit had been broken into. The lock area was damaged and part of our lock was on the ground. My brand new snowboard and my wife's backpack full of gear from her winter mountain job were stolen. We contacted this manager back and she said she would send the security footage on Monday. It is now Tuesday and the police have still not received anything.
    These people are hindering the investigation and the criminals get further away with our things.
    We are not the only people in this situation who have been robbed and the owners are refusing to help at all.

    Business Response

    Date: 10/05/2023

    The Occupant signed a contract for storage space #26. Clearly stated in #10 of this contract are
    the insurance obligations of the Occupant and not the Owner. To my knowledge, the Occupant
    failed to obtain any insurance. Therefore, the complaint of any theft that may have occurred, is
    not the responsibility of the Owner.
    I have attached a copy of the contract between the Owner and the Occupant for your review.
    Thank you for your attention to this matter.

New England Self Storage LLC is NOT a BBB Accredited Business.

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