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Business Profile

Ophthalmologist

Kenneth J. Rosenthal M.D., P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmologist.

Complaints

This profile includes complaints for Kenneth J. Rosenthal M.D., P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Kenneth J. Rosenthal M.D., P.C. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to an Opthmolgist named ** ****** at F**** ****** ******** ******* practice about catarct ************************* a followup up appointment, it was announced that *** ******* left the practice.Met with his replacement *** ********************** and scheduled a cataract surgery with him.After thinking about this further I started feeling uncomforatble about doing such a sensitive surgery on my eye with *** ********************** and canceled the surgery.This occurred in October of 2024. Since November I called this practice for my refund of $4,824.25....... 11 x's.Wrote a letter to them last week and have only been told someone will look into this, but I have not been responded to ever since early Novemeber when i began requesting my refund.Seeking $4,824.25 refund they are holding since October.

      Business Response

      Date: 02/19/2025

      The fee that the patient is requesting returned was for medical care provided to him.  No refund due and actually there is a balance due from him on his account.  This has been explained to this person.  Due to Hipaa regulations, we are unable to provide any additional information. 

      Customer Answer

      Date: 02/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      F**** ****** ******** *******'s response to my refund claim is incorrect and strongly rejected.

      In October of 2024 I paid $4,203.25 for a catarct surgery.

      I never had that surgery and cancelled it before it was to take place.

      An additional $621.00 in pre-surgery medical costs was also paid to this practice.

      After 13 calls and emails about this refund since early November, no one has ever responded to me.

      I am seeking a refund for $4,203.25 which is what was collected from me for their cataract surgery, but it never took place.

      To be clear, this charge was for nothing other than for a Cataract Surgery which was cancelled.



      ***** *********




       

    Kenneth J. Rosenthal M.D., P.C. is NOT a BBB Accredited Business.

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