Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a knee surgery on or about 8/31/2020. At the time, I paid my co-pays, and later my insurance company (United Health) wrote some checks to me. The checks were for some of the medical professionals who participated in my surgery. I promptly transferred payments to the providers. On or about February 7, 2023, I received a letter from Comprehensive Medical Assist purporting to claim payment for their "licensed physician assistant, *******************************, PA". "The bill was submitted to your insurance but was denied", the letter continued. Along with the letter came a surgical assistant bill with a balance owed of $13,185.00. I contacted my insurance provider to confirm the bill was legitimate. However, the provider told me no records exist of a claim from this PA and/or a denial of such claim. I then called multiple times the phone number provided for Comprehensive Medical Assist. Looking closely to the billing statement, I found a different phone number ************. I called the number but this number belongs to a different company who used to do business with Comprehensive Medical Assist. The customer service representative was kind enough to share with me the personal cell phone number of the business owner ************************* ************. I called, left a voicemail and later received a call back from ***** who promised to have somebody call me from the office. I received a call from the office but the person was not able to answer my questions. Instead, the company sent me a second billing statement on or about February 18, 2023. This time the bill amount "$1,250.00 is your deductible ... and $702.00 of co-insurance". My understanding and experience is that my insurance company would send me any statement about deductible and co-insurance. I feel strongly that this claim is not legitimate and that Comprehensive Medical Assist should resolve any issue with my insurance provider.

  Business Response

  Date: 04/20/2023

  Hello, my name is ***** from Comprehensive Medical Assist PC. I have just received papers from you in regards to a complaint you received against us. I tried to call you at 350 pm but it went to voicemail. We have only today received the paperwork from you which is dated 3/10/2023 & 3/24/2023 which is why we are only reaching out now. This complaint is coming from a patient of ours named ****************************. We have received the complaint and we have spoken to the patient before the complaint was received by you letting them know their insurance company is stating that their deductible and coinsurance is due from the patient. We have only spoke to the patient twice to let him know that the insurance is stating he owes us this balance and we have a reference number for the insurance call stating he is responsible. Also i can provide you with the *** that states he is responsible for the payment from his insurance company. The patient also sent us a letter dated April 6 2023 stating that we are harassing him and causing him distress. We have only billed the patient twice and spoke to him twice. We are not trying to harass him, we are trying to get him to understand why he owes the money. if you can contact me at ************ and we can further discuss this. 
   
  Thank you!