Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to get ********* calls from this company I have asked to put me on don't call list. But no one listened I want it to stop. It's been over two years.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company placed solar panels on my roof and disappear, have not been able to contact them. Phone number are disconnected, and to matters worse, I did not realize the amount of the cost of the solar panels. The program was not clearly explained to me and my husband. I dont know who to contact for maintenance or repair of the panels, was informed by the electrical company that they are not responsible for maintaining equipment, I need to be able to contact the company.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BUYER BEWARE !!! I also selected "Solar Program" to install my Solar Panels & that was the biggest mistake of my life. They assured me that my roof was compatible to have the Panels on with no issues whatsoever. I did my due diligence however i forgot to check with the Better Business Bureau for accredited status. My installation around June 2021 & I found it rather odd they used heavy cinder block bricks to secure my panels in addition bolts that weren't secure properly to my roof. If I tugged on the setup you'd see holes in my roof that led to my ROOF LEAKS which I never had before. My contact person was ******* who used to return my calls & would send someone out to address the issue. On occasion they'd come out & slap some tar on my roof which didn't solve the issues. The panels seem to work however my issues are the leaks which are causing problems for my tenants who have furniture, appliances & other financial losses. I've called every number i have for ******************************* has yet returned my calls. I called the payment Company ****** who said they'd reach out to the **************************** would get back to me within 24 - 48 hours. I in turn said that's not helping me as my roof has issues now & this is a breach of contract! I pay my bill on time always by automatic deduction & if i don't a lien is put on my property ...... 2 weeks have passed & i finally am told that the ******************* has parted ********** out of luck, consult an attorney or another third-party Solar Company to rectify the problem! No other company is touch Solar Programs poor workmanship with a ten-foot pole. I'M lost & regret ever getting into any agreement with ******************************* with no resolution in sight. My roof in the meantime continues to deteriorate & no contractor will touch the solar panels. I would prefer them removed & restored to the original way it was.

• Initial Complaint

  Date:05/12/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ******** I selected this company called: 'Solar Program' to install my solar panels because I noticed they were using the BBB logo on their marketing material and I was also excited about all the benefits and credits they promised me. They said, the solar panels cost $45,000 but I will get back most of it in tax credit and if there's a problem with the solar, they will come and fix it. They also offered me over $4,000 as a welcome for using their services. My panels are not working or they are not enough to supply sufficient energy. I tried contacting the company numerous times and they are not responding. Their website is no longer available and some phone numbers are not working and the ones that are working, I left several messages and received no response. I also sent them a few e-mails and received no response. I am currently paying $189.50 per month to the bank, plus my regular monthly payment to my electric company which is between $190.00 - $350 per month. I am paying over $500.00 some months between the bank that lend the money for the solar panels and my electric company. I really can't afford this and need some help. The bank said, they can't help me, because they already disbursed of the money. Also, Solar Program used one of my circuit breakers to attach the solar and I can't use my air conditioner. .Every time I put on my A/C it is stripping the breaker and shouting down my lights and A/C. I would like to have the panels working efficiently or to reimburse me in full. Please help me. Thanks in advance.

• Initial Complaint

  Date:02/21/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar Program came to my home and said I would save money by going Solar. I have a two family home and requested Solar for both units. They installed solar panels in may of 2022. System was inspected by *** Building Inspector. Con ****** okd turn on. I found out only one meter was approved by con ******. I called and they sent someone from solar program to splice meters to one. To date I am paying not only my electric bill but also am paying tenants and a loan. I have stage 4 cancer and Im on a fixed income. Before Solar I paid ****** for electricity but now Im paying close to ****** a month. I tried calling the solar program but they disconnected their phones. If I dont hear from them soon I will be calling building department, state attorney general and my lawyer. I want to settle this peacefully. Thank you.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My solar installation was not completed by Solar Program and Im being charged each month for solar loan through Mosaic. Im being made to pay the loan to Mosaic even though my solar panels are not working. I have tried to call Solar Program and no one answers. I spoke to *************** company regarding the loan and they said this has nothing to do with them since the installation was being handled by Solar Program. If I stop paying the loan, it will effect my credit score

• Initial Complaint

  Date:11/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,The below Solar company installed a solar system on my house in March 2022. Con ****** gave the final aporoval for the system to be up & running but I cannot get in contact with the Solar company. I am still paying the loan I had to take out for the system ($413.99/month). It has been suggested to me that the company might have gone out of business.What can I do to fix this going forward?Solar Program Main ************** Work ************** Project Manager ************** Work ************************************* Work ************************************************************************ Notes: ******************* (Owner?)3/23/2022 Loan Email 3/24/2022 Contract 6/7/2022 Emails from ConEd 8/29/2022 Approval Email from ConEd 10/14/2022 Thank you,***********************

  Business Response

  Date: 11/10/2022

  We had undergone a transition within the company over the course of the summer of 2022. This has been relayed over to ************** and we recently did have a team out there at her property to assess her solar system and made sure to provide her with our most updated contact information should she ever require any assistance or should she have any inquiries.

  Customer Answer

  Date: 11/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I cannot at this time determine if the system is working as it should. No team from Solar Program came out to my house recently. I turned on the system myself based on their instructions, when they reached out to me, the day after I emailed BBB. I will also not be satisfied until I receive the $30K check I am owed from Solar Program; to be paid Dec22/Jan23. I need this to pay off the loan I am currently paying @ $413.66/month. This loan was taken to cover the cost of the solar system with the promise that they will pay me back.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 11/25/2022

  Based on our online monitoring system, Ms..******* ********************** system is fully operative and working. We planned our troubleshooting specialist, *************************** to physically come out to the property on Friday 11/18/2022. ************** did confirm over the phone for this date with ************** and he did show up physically to the property to check the system out, however upon arrival, nobody was home. We will attempt to send a specialist there once again to ensure there are no defects with ***************** ********************** system. Both a specialist and an office manager will be in contact with ************* to ensure this happens in the near future.

  As for the rest of ****************** claim, there seems to be a misunderstanding and we arranged the sales rep to clear it up. To clarify - for each homeowner who goes **********************, they are entitled to three separate checks that is equivalent to the total of the first 12 installments (first 12 Monthly paymens) of the **********************; all three checks were already sent to **************, the third and final check being mailed out earlier this month as of 11/3/2022.

  In addition to the checks, each homeowner is also entitled to three separate tax credits - a federal tax credit, a ************** tax credit and a ************* Property Tax Abatement. By years end, usually by the end of December, each client will receive an email attached with an invoice as proof of having the ********************** system installed at the property, as well as supporting documentation for each tax credit to be used to claim tax credits when filing with their accountant. The purpose of all the checks and credits is that once checks are cashed and credits are obtained, they are to be utilized by the homeowner towards the ********************** loan, and this way the savings will be realized. 

  To clarify the mix up - all three checks plus the three tax credits total to roughly 30k. There isn't an actual 30k check. This was previously explained in detail to ************** multiple times before and we are more than happy to assist once more.

  Rest assured **************** will receive those documents via email by the end of the year, and we will continue to be in touch with her to ensure physically in person that there is no issue with her system. We've made the effort to do so and we will continue to do so until all is going smoothly, exactly as it should be.