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Business Profile

Fitness Center

Metabolic Meltdown, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Metabolic Meltdown, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Rachel M

      Date: 08/24/2023

      I was a member at Metabolic in Liverpool for 5 months. I decided to cancel my membership due to health problems. I knew full well that I would have to pay a cancelation fee, give 30 days notice and also still be charged a one month fee per the contract. When I went in to the location Kelsey D****** was at the desk. She stated she was the regional manager and not the studio manger and she could not cancel my membership until the studio manager came back. When I told her my reason for quitting was medical reasons she proceeded to ask invasive medical questions that were completely inappropriate. She then told me I had to have a doctors note if I wanted to cancel. I then said I am unable to do that so I just want to then traditionally cancel and pay whatever fees I needed. She continued to aske invasive and inappropriate questions and proceeded to give medical advice on something she knows nothing about. It clearly states in the contract that they are not to give medical advice. She was pushy and manipulative and would not let up with her condescending comments and inappropriate questions about my medical status which is a clear HIPPA violation. She finally told me the studio manager would contact me about cancelling. The studio manager was also pushy through text messages but eventually sent me what I needed to sign to cancel the membership. The entire experience was very frustrating and felt like a violation of my personal health information that they had no business asking questions about or giving advice for.

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