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Business Profile

Online Retailer

Bauer-shops.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 transactions on 2 different cards for $61.00 each.

    I tried to order a part for my ** car, the first time I received an error after submitting the payment on 10/29/2024 I tried again and got a order number and confirmation on the page. But never received anything in my email.

    The website was ***************************

    I have tried 5 times to use their "contact us" form to try and get a refund with no response. There is no phone number listed on the account. I have also not received any messages in my email about the support ticket I submitted.

  • Initial Complaint

    Date:05/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This address is attached to the website: *****************************************
    I made a purchase on 04/20/2023 in the amount of $109.99 and I still haven't received my order.

    There is no contact number, only the address: **** **** ******** ****** ********** **** ** 
    My payment was made thru ****** (friends & family), so I have no recourse.

    The email that showed on my ****** account is:
    - ******* ******** (when I click on message user, it tells me "You're unable to send this user a message"
    - ************************** - All the emails I have sent, get bounced back and I am unable to reach anyone.

  • Initial Complaint

    Date:03/02/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempted to purchase a drain snake on Bauer site titled Bauer-shops.com. I purchased the drain snake for 65.00 with a 19.00 express shipping charge for a total of 84.00. This was on 2/09/23, it’s currently 2/28/23 and no product has been received, there is generally a 17 day wait for items without the express mailing charge, have emailed company but no response has been received. No tracking or order number just a receipt of purchase on my bank account.

Bauer-shops.com is NOT a BBB Accredited Business.

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