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Business Profile

Veterinarian

Greenfield Animal Hospital

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Staci T

    Date: 01/31/2023

    Our Vet referred us here for our 10 year old cat, ****** as they were in surgery all day on Friday Jan 27th, 2023. Animal care is supposed to be an oath and priority or so I thought and our poor cat couldn't breathe and was dying. We called to have him seen for an emergency appointment. THEY REFUSED HIM! We were stunned we were refused service ONCE AGAIN when it would have taken a lousy 5 min to tell he was in serious trouble and he could have been euthanized there to spare him all that pain and suffering. We are furious and devastated by our loss.  We took him to the ******* ******** **** animal hospital. He was suffering from Plural effusion and he was dying. He was immediately given comfort measures as he was so scared and panicked since he couldn't get a breath. There was nothing they could do and he had to be put to sleep after they anesthetized him because as soon as they took him out of his oxygen tank, he had trouble and they didn't want him to suffer. Greenfield Animal Hosp COULD have and SHOULD HAVE TAKEN A MINUTE TO SEE HIM. Shame on you!  If a dying, suffering animal can't get a Vet to look at him, good luck going people! Save your poor animals the stress.
    I called 1/30/23 and spoke to 2 rude staff, one named Diana. I called again, 1/31/23 because Mark never returned our call and this nasty person who said she's a manager, was so rude to me telling me they aren't an emergency Vet, they are loaded down with animals and can't see everyone. I get that but a dying pet? A shot takes seconds!! Noone even bothered to apologize, cared or gave an ounce of compassion in the loss of our beloved pet. It was so unbelievable! I was refused my request to speak to the owner of the Hospital, our Vet or even Mark, the practice manager who refuses to return a phone call. I will be reporting this to the ethics board.
    ****** and ***** ***** We wish we coukd leave a zero

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