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Business Profile

Weed Control Services

Best Poison Ivy Removal Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weed Control Services.

Complaints

This profile includes complaints for Best Poison Ivy Removal Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Best Poison Ivy Removal Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vendor provided a free estimate for bamboo removal. Made a $1000 deposit to hold price on the estimate. The project can not go forward and notified the vendor within 24 hours and requested the return of our deposit. 8/19 via email, again on 8/29 with phone messages left in between to make sure that the email was received. No responses. Another email request 9/1 and another on 9/5. and several phone calls to their voicemail No response or acknowledgement of receipt. No responses.

      Business Response

      Date: 09/08/2022

      We are sorry to now learn that you are unable at this time to move forward with your intended project. You were notified by phone 9/7/22 that we were previously closed for vacation plus the extended labor day weekend holiday at the time and dates you previously had either emailed or phone called our office.

      As noted in our phone conversation 9/7/22 your refund shall be issued to you sent via US mail on or about 9/12/22. Please keep us in mind for your future projects.  Sincerely, ** *********

      Customer Answer

      Date: 09/08/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]I  have not seen their response  I have not seen it. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

      Business Response

      Date: 09/08/2022

      It is unfortunate that you now somehow either misconstrue or otherwise erroneously believe that a free estimate is one and the same as a signed contract that now bares your signature agreeing to purchase where a $1000 deposit check was given. Once you provided us your signature on your contract agreeing to purchase and in addition gave us a good ************************* money deposit $1000, upon your instruction saying so I went ahead and took necessary steps to not only place your order to proceed into motion, on your behalf I incurred direct out of pocket administrative costs solely attributable to your job cost which now equally amounts to the $300 that I am not refunding. I trust this should clear up any misconceptions you may hold regarding your refund. Should you have any further comments or additional questions or comment please feel free to call me directly over the phone. I consider this case closed and no longer shall I respond to nor reply any further using this forum

      Sincerely yours,

      **

      Customer Answer

      Date: 09/09/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Her What expenses? You were on an extended vacation according to your response. Is your reputation worth $300?  Trust is like virginity. Once lost. it is impossible to recover.  You won't respond? Great way to do business. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

    Best Poison Ivy Removal Inc. is NOT a BBB Accredited Business.

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