We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wineries

North Fork Wine Tours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wineries.

Complaints

This profile includes complaints for North Fork Wine Tours's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

North Fork Wine Tours has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • North Fork Wine Tours

      714 Main Street Greenport, NY 11944-1446

    • North Fork Wine Tours

      9 Woodleigh Pl East Quogue, NY 11942-3609

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/20/2022 I had placed a deposit of $250 to hold a 10 passenger vehicle for a wine tour on 7/30/2022. I received an email the week of the tour stating that we were booked for an 11:00 pick up and that the limo provided would also have ice and water available. We were also told that we would need to pay for the remainder of the tour, which was an additional $1372, only in cash and that the driver will collect it from us prior to departing. The limo arrived with no ice only warm bottles of water and upon entering the vehicle we noticed immediately that it was very hot. We asked the driver to increase the air conditioning in the limo and he said he was having a technical issue but that it would be resolved after our first stop. After finishing at our first location we got into the limo and it was still as warm as before. Again I was told that it was being worked on. After we left our second location the vehicle was hotter than it had been all day and was a safety issue at this point. The driver apologized and told us that they tried to contact the owner, *******, but that he wasn't answering his calls. At this point as we were driving to our last location we had several passengers who were extremely sick from the heat in the car. This is a major safety issue to be driving people in 90 degree heat knowing they will be drinking at each location. I requested that another vehicle be sent for the 45 minute drive home as we had several passengers with health issues including asthma and was told we would not be receiving another vehicle. I was told ******* would call me on Monday to discuss but did not hear back. I have now reached out 5 times in the 12 days since we had our tour and received nothing back from *******. We paid for a wine tour, with a driver and a functioning vehicle. We did not receive that.

      Customer Answer

      Date: 09/08/2022

      Better Business Bureau:

      At this time, I have not been contacted by North Fork Wine Tours regarding complaint ID ********.

      Sincerely,

      ***************************

    North Fork Wine Tours is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.