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Business Profile

Computer Software Developers

Insight Retail Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company sold 6 POS systems for roughly $5k each which were slow and did not record transactions properly. They made claims about functionality that didn’t exist. They promised to deliver functionality in the future that never materialized. Their reports do not tie back to other reports from their own system. They forced us to sign up with their merchant Processor who promised next day funding. Not only did we not get next day funding, but they deposited another business’s funds into our account and they kept taking out our credit card charges for over a month. When bringing this to the owners attention, he started yelling and told us to go to another company. They openly lie about their product and service with No sense of accountability. They should Not be allowed to conduct business and they are a bunch of scammers. They promised not to charge any early termination fees due to their crappy service but ended up lying about that too.

Insight Retail Software is NOT a BBB Accredited Business.

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