Complaints

This profile includes complaints for Mabey's Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mabey's Self Storage has 7 locations, listed below.

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  Mabey's Self Storage

  9 Morris Ln Halfmoon, NY 12065-7824

  
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  Mabey's Self Storage

  4291 Albany St Colonie, NY 12205-4609

  
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  Mabey's Self Storage

  1657 Route 9 Halfmoon, NY 12065-4370

  
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  Mabey's Self Storage

  916 New Loudon Rd Latham, NY 12110-2108

  
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  Mabey's Self Storage

  515 3rd Ave Ext Rensselaer, NY 12144-5614

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/2/14 I entered into a contract with Mabey’s SS for a 5x10 self storage unit. The signed agreement does not contain language that makes the purchase of insurance for my property mandatory. in fact Addendum to the Agreement dtd. 6/2/14 gives the client the option to assume responsibility for loss. After 8 years operating w/o insurance, Mabey’s informed me by Letter dtd. 9/27/22 (which they claim is a contract “addendum”) that unless I can show them a
  Proof of insurance fir my property, they would arbitrarily purchase liability insurance from a third party and add an additional $9 monthly to my rental invoice. I am sure this is happening to many other existing customers. Legally, an addendum is only enforceable if agreed by both parties. I have contacted Mabey’s officials by phone and email to protest their insistence on billing me for insurance that I don’t want. They have ignored my demand and billed me for this extra cost.
  I can mail you supporting documents.

  

  Business Response

  Date: 11/16/2022

  I’ve attached a scan of Mr. ******** original contract. As I tried to explain to
  him in our call 10/26, the last sentence in section 9 allows us to amend the
  contract with proper notification for instances like this or rate changes.
  These letters went out on 9/27 and 10/14. In his complaint, Mr. ****** expresses that he cannot afford the monthly increase. As I explained to him,
  and as explained in a sample of the amendment letter that went out to all those
  affected (see attached), he can opt out of the monthly charge by having his
  insurance carrier supply us with his Declaration page. He told me he has a
  Homeowner’s policy but ‘that’s not what this is about.’ So I'm confused as to
  if the complaint is truly about the monthly increase, which can 100% be avoided
  by actions on his part, or if it’s about the process of us amending the
  contract which we have done with his previously mentioned rate change and are
  doing now in our contractually obligated way with this insurance amendment. Mr. ****** was instructed multiple times via the letters and our conversation that the charges would come into effect 11/1. Mr. ****** is on automatic payment and was charged for all charges due on his account. If Mr. ****** wished to not be charged, he could have taken the necessary steps to be taken off of automatic billing. We are following all the necessary steps to implement this
  change. Please let me know if you need anything further. Thank you. 

  Customer Answer

  Date: 11/16/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  
  Regards, 
  
  ****** ******Please review Para. 3 of the agreement and the Addendum dated 6/2/14. The addendum SIGNED BY BOTH PARTIES gives the client the right to assume liability for their own property. Mabey’s claims that they sent “addendums” in their September and October letters to me incorporating the requirement for insurance. However the language of their letters say “encourage existing customers” not “require existing customers”. Furthermore contract law requires an written addendum to be signed by BOTH parties and that does not exist.

  

  Business Response

  Date: 11/18/2022

  The last sentence in section 9 of the contract (previously submitted) signed by Mr. ****** states, "Any terms of this Agreement may be changed by OWNER by giving of written notice by United States Mail as provided in the paragraph, ten (10) days prior to the expiration of the month." That is what we've done.