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Business Profile

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Step Out Buffalo
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for Step Out Buffalo to advertise our first fundraiser. We paid them $730 to do so. I believe they did not deliver what was promised. The first problem is that the employee said to me that we would only have to sell 60 tickets to cover the marketing cost and we would even make money because those people would buy silent auction tickets. He also stated “what makes you think we can’t sell 400 we’ve done similar events before and sold that many”. I now see this was a marketing tactic. I had to contact him twice to remind him to post on ********. I then updated the title of the event and it took the posting off of their website. I had to be the one to tell him this happened. After that they said they would post on their ********* stories with a link to the event. This day we got ZERO sales making me believe that we had no sales from them after paying $730. The last thing was they said we would be in the “things to do this weekend” section of an email. We never were and were only in the upcoming events section which is not a prime location for consumers to look yet we were charged the same amount as the businesses in this area of the email.

    Business Response

    Date: 02/13/2025

    Thank you for reaching out and sharing your experience with us. We sincerely apologize that our advertising services did not meet your expectations and for any frustration this may have caused. 
    We understand how important your fundraiser was, and it’s disappointing to hear that you did not receive the level of support and results you anticipated.

    Please know that we are committed to making this right, and we want to make sure we find the best resolution for you. Please contact us directly at ********************************** or ###-###-#### so we can resolve this situation to your satisfaction immediately.





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