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Business Profile

Garage Doors

Hamburg Overhead Door, Inc.
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Miranda K

    Date: 12/04/2023

    We recently had our door springs and cables replaced, and the installer did a great job. However, our appt was supposed to include taking a look at the photo sensors as well as replacing our bottom weather stripping.
    After the installer removed our old (functioning) weather stripping, he informed me that he did not bring the correct length - he brought 16 feet instead of 18 feet. He said that someone from the office would call and confirm me for the next day.
    I didn't receive any calls, and no one showed up the next day. I called the office and was told they needed payment auth because the price was different. Initially, I was quoted $3/foot + labor to replace the weather stripping. So, one would assume 16 x $3 = $48 and the labor during the repair appointment, since the weather stripping takes about 10 minutes to do. I assumed the price change would be due to the extra 2 feet, but no. I was told it was now $8/foot PLUS an additional $99 labor charge + tax, so around $300.
    I asked why the change? The employee explained our garage door is too old and needs an additional bracket for the weather stripping? What? I said I was frustrated because this all could have been avoided and my original weather stripping could have been left on the door, as it was still functioning, but the installer removed it and took it with him. So now, I have a gaping hole under my garage door and snow is starting to get inside.
    The office employee brushed off my concerns. I told him there's no way I'm paying $300 for weather stripping when I can go to Home Depot and grab some for literally $30. I told him I did not budget $300 for weather stripping, and had budgeted for the initial quote. He said he would "try and help me out" and would "give me a call back." It's been 3 business days and no return call, so I'm assuming they don't actually want to complete the job.
    They were sure to charge my card for the initial spring/cable repair, but never sent an invoice or receipt.

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