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Business Profile

HMOs

Southtowns Radiology

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Southtowns Radiology's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southtowns Radiology has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/05/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/22/24 I was in the office of Southrowns Radiology for a follow up visit on a broken toe. I paid a co- payment of $25 to the receptionist on that date. Then in November they sent me a bill for $25 of outstanding fees, I contacted them and discussed this with their billing department and when they researched the payment records from that day they discovered the bill was sent out in error. I was advised to ignore the bill and the situation has been resolved. Then in December I received another billing statement claiming I still owed $25, so I once again contacted their billing department and they researched the payment records from my appointment and discovered the bill was sent in error. I asked them to send me a zero balance statement and they refused. In January of 2025 I once again received a billing statement for $25 owed in adjustment fees. I contacted them about the issue and they said it was a mistake and to ignore the bill. Now on April 29, I received a new billing statement claiming I owe $25 in adjustment fees, I believe this company is using false billing practices to get additional money from patients to enhance their profits, I would like to get this resolved before they turn the bill over for collections and try wrecking my credit report. Please help me stop this nightmare!!! The statement has an ID number 1598498134, and the account number is *****. I provided a copy of the recent statement and the email record they sent to me in November stating the payment was made. Thank you

      Business Response

      Date: 06/10/2025

      Called business and this is what was relayed:

      We would need the patient Date of birth in order to assist you with this complaint.  

      Customer Answer

      Date: 06/25/2025

      10-12-60

    Southtowns Radiology is NOT a BBB Accredited Business.

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