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Business Profile

Wineries

Dr Konstantin Frank Wines

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July30th I attended a wine tssting with my family at Dr Konstantin Frank's winery. I went to the counter to pay for the extra food we had ordered and saw a note about thier Harvest dinner on October 4th. October 4 is my husband's birthday. it was 2 months away. it sounded amazing and I purchased two tickets at $125.00 each for $250.00. I paid for the dinner with my ******* credit card. There was no mention of a no cancellation policy or that cancellations had to be received 2 weeks before the dinner. For the wine tasting I receied emails, thanking us for attending, another with the amount we paid for the tasting and extra food, another thanking us for registering and a final email asking us for a review.

    I received no emils about the Harvest dinner. On Monday Sept 30 I called the winery to say we couldn't attend the dinner. My Husband is a ************ ******, there are often last minute, even emergency changes to his schedule. If I had known there was a two week cancellation policy, I wouldn't have scheduled a dinner two months in advance. When I called the winery to cancel our dinner reservations, Matt who was polite and respectful told me, there would be no refund, that we needed to cancel two weeks before hand. That didn't seem fair to me, and I asked Matt who else I could speak to. Matt gave me the name of Holly Lynn F****, the hospitality person in charge of the Harvest dinner event. I called Ms F**** on Set 30, Oct 1, and Oct 2. I sent an email Sept 1. I have heard nothing.

    I am shocked by the treatment I recieved, and I don't want this to happen to anyone else. The cancellation policy should have been clear when I made the reservation, I should have received an email about the Harvest dinner, a receipt acknowledging the charge that was posted to my ******* credit card, and I should have been promptly given a refund for the dinner.

    THanks for your help

    Business Response

    Date: 10/03/2024

    The $250 has been refunded to the customer.

    Customer Answer

    Date: 10/04/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
    Dr Frank’s Winery contacted me and were respectful and polite in handling and correcting this complaint. Thank you so much for your help



    Regards,



    ******* *******








Dr Konstantin Frank Wines is NOT a BBB Accredited Business.

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