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Business Profile

Pizza

Hartsdale House of Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Place order for pizza on 4/28at 5:25p. Food came late, burnt and cold. When reaching to the facility about getting a replacement employee and employer got nasty and made threats

    Business Response

    Date: 05/01/2023

    Consumer ******************* , ordered a pizza Saturday 4/29/30 at 5:27pm. That night was heavy rain and my delivery staff was carefully driving slowly. *************** called us looking for his order stating that he was waiting too long. My worker tried to explain that to him but **************** became very agitated with my female worker and started to get disrespectful towards my worker , she did defend herself which was fully supported by us. **************** actually asked if "our delivery staff is taking their sweet a** time" which was completely rude and disrespectful. When my driver delivered his food **************** told him to get off his property. Then **************** called our shop back and made a false claim the his pizza was burnt at that point I tried to speak with him and he was extremely aggressive and agitated , I told him not to disrespect my staff and he was extremely rude .At no point was ******************* was threatened in any way. *************** told me he was going to report us to you guys at BBB. We told him we was acting pathetic and not to was your time or to ever call us back again. 

    We never had an encounter with a costumer like this ever , we have a very good relationship with our community and this never happed to us in the past.

    If you have any further questions please feel free to contact me @ ************

    thank you 

    *********************************, 

     

Hartsdale House of Pizza is NOT a BBB Accredited Business.

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