We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cemetery

Minozzi & Sons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cemetery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 16, 2022 after the passing of my mother on 2/13/22 I contacted *** to receive an estimate on how much it would cost to add two names to my grandmothers tombstone (My mother was going to buried as the final person on a three person grave lot. My aunt was buried previously in 2019 however, her name was never added). I was quoted 975 per name and dates. Due to the price i decided to move forward with adding my mothers name with the understanding that my aunt name would be added at a later time. Please keep in mind that due to me wanting to add my aunts name at a later time *** advised that I change the format of how my mother name is written to allow space for my aunt name in the future so the names can be engraved in death order( my grandma first, my aunt and my mother last) and also fit the shape of the stone. I stressed to *** the importance of wanting this job done before Mothers Day and although my contract stated a completion date of Mothers Day *** did inform me on March 21st, 2022 that it can take about 8 weeks. On May 3rd I was informed that the job was not going to be completed by Mothers Day due to him not receiving a permit. After reaching out continuously (via email) and expressing my urgency I finally received a response from *** on May 31st that he received the permit and he will work to get it done but he had to make sure to make his other deadlines for Memorial Day (how insensitive to the priority of the job I paid him for). Since May 31st, *** did not respond to me again until June 10th stating he was home sick and could not respond to emails. Once again I asked about the status of the job. At this time *** made me believe that the job is dependent on him physically being able to go and complete it himself given the job had not been done because he was sick. On June 16th, 2022 I received a notification from *** that the job was completed. No picture was provided. He did not leave space for my aunts name.

    Customer Answer

    Date: 08/22/2022

    Better Business Bureau:

    At this time, I have not been contacted by Minozzi & Sons regarding complaint ID ********.

    Sincerely,

    *************************

Minozzi & Sons is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.