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Business Profile

Auto Maintenance Plans

Diligent Auto Solutions LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Diligent Auto Solutions is wrongfully denying tire protection claims for pothole damage under my coverage agreement, relying on weak evidence and demanding unreasonable proof despite clear contract terms.Complaint Details:I have a gratis tire and wheel protection plan through Diligent Auto Solutions with my new vehicle. Around March 14, 2025, I submitted a claim through *************** for one tire that developed a bubble after hitting a pothole. A second claim was submitted around March 18, 2025, for a second tire with similar damage. Both incidents fall under road hazard damage, which the plan expressly covers.Diligent denied both claims, incorrectly alleging "curb impact," based on a superficial scrape on one tire, despite no rim damage undermining that conclusion. Witnesses can confirm the tires were in good condition before the pothole encounters. Since the original claims, a third pothole incident has caused two additional bubbles one on each of the previously affected tires.Ive made repeated efforts to obtain a full copy of the contract with all fine print through ******** but they have not been able to produce it. Ive also been unable to retrieve it through Diligent. Their website is unhelpful, and my assigned contact, Mr. ***** has failed to follow up after multiple promises. I called again on Tuesday, and his assistant again said he would return my call he never did. At worst, this is intentional avoidance; at best, its gross negligence.Resolution Requested:I request full approval of my claims and reimbursement of ~$1,200 for tire replacement and installation. Alternatively, if Diligent will not honor its obligations, I request immediate referral to arbitration, as well as a revised claims process that accepts reasonable proof like in-person physical inspection and witness statements, rather than impractical video evidence.

Diligent Auto Solutions LLC is NOT a BBB Accredited Business.

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