Energy Service Company
South Bay Energy Corp.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/20/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is lying to people saying they are calling from PSEG. My business was double charge for both electric and gas services. PSEG claims that I was ripped off and lied to by this company. They have con men working as sales people. The representatives at the company even said we were owed a refund and it would be processed. We have been ignored since that conversation. We were forced into a payment plan with Pseg in order to keep the businesses doors from closing.Business Response
Date: 04/20/2023
Hello *******, You spoke to South Bay Energy's customer service team and confirmed enrollment for supply services with the company. Cancellation was processed per your request with no termination fees. Despite no refund being due, and that being explained, South Bay approved a refund for you, as a courtesy, in response to the personal/business struggles that were described. **************** worked with you to arrive at a satisfactory calculation and left you and your wife messages to assure the final total was processed. As discussed, the foul language and tactics used to berate South Bay's receptionist and service team are unacceptable. No further service can be provided at this time. Thank you for reaching out.Initial Complaint
Date:02/28/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/12/23 I signed up with ***** from your office for electricity. The rate was ***** per kw hour. I signed up for 2 accounts. I just received my first bill for both accounts. You are charging me ******* per kw hour. This is a unauthorized fraudulent charge and I cant get ******** at your corporate office to call me back and issue a refund. My phone was blocked from calling you. If I don't here back by Tuesday morning, 2/28/23, I will proceed to another option. As of now, your company needs to reimburse me ******Business Response
Date: 03/02/2023
Dear Customer, No phone numbers are blocked from South Bay's toll free and local phone numbers and your concern was reviewed and addressed the same day (by both your account manager and the corporate office) as requested to complete satisfaction per your feedback. Thank you.Initial Complaint
Date:02/08/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They called my husband advertising themselves as Peco. The number even comes up as Peco when the first call you. There using deceptive and underhanded sales tactics. It's wrong. I called them and called them out on it. They immediately try to backtrack when my husband records his phone calls and they said they were Peco they didn't once advertise themselves as such. I get that there trying to get customers but this way isn't right.Business Response
Date: 02/10/2023
All calls from South Bay Energy are placed from the company's phone number and show "South Bay Energy" on the Caller ID. Please don't hesitate to get in touch with us at ************ to provide any further details that you have about this call. Thank you for bringing this experience to our attention.
Customer Answer
Date: 02/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
Date:02/01/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
About three months ago I was contacted by an agent for South Bay Energy who offered me a fixed rate energy plan that is cheaper than my energy supplier at that time *****. Though I never officially accepted the transfer of my services, it somehow happened anyway and while I was promised a noticeable cost reduction for the same utility services, Instead of a reduction my first month's bill was about 20% higher than ***** and the second was even higher at over 50%. I contacted South Bay Energy support and spoke to **** who promised me a $200 credit and a fast track return to my original ***** as my energy supplier. It's been a few days and I haven't heard or seen any sign of the good faith that was promised by ****. My calls are going unanswered as well.Business Response
Date: 02/01/2023
Hi ***, South Bay's records indicate that you spoke to a representative Monday and today, and that your inquiry has been resolved to full satisfaction. Please feel free to contact South Bay if this is not the case at ************. Thank you.Customer Answer
Date: 02/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************
Initial Complaint
Date:11/20/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the sole account holder on the ***** account; my wife is not named on the account. After reviewing year over year high energy bills, I saw that South Bay Energy has been providing our electric since January 2018. After doing a detailed analysis, and comparing my bill with my neighbors, I saw that on a monthly basis, I was being charged $125-200 over other electric supplier rates. I called ***** to determine who switched the electric supplier; ***** indicated that I must call South ************ to find out. I called South ************ and was told that my wife switched over the account on 12/5/2017. While they did provide the voice recording of my wife agreeing to switch the electric supplier service, she is not authorized to make that change as she is not a named on the ***** account. It is not acceptable for South Bay to simply state, your wife indicated she was authorized on the recording and that allows us to make the supplier change. That is not ok because I set up my ***** account as the sole account holder so this type of change would not occur. The sales tactics used by South ************, specifically calling unauthorized utility account holders in the same household to switch suppliers, is a deceiving practice and needs to be reviewed.I have provided 2 bills to demonstrate the significant electric supplier charges.Business Response
Date: 12/15/2022
Hi *****: We would be happy to discuss your concerns as customer satisfaction is extremely important to us. A South Bay representative made several attempts to contact you to review enrollment and pricing, however, it seems we were unable to connect. You may reach us any time at ************. Thank you.Customer Answer
Date: 12/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I did receive South Bay representative's (*******************) voicemail and I called back on 12/19/22 at 2:36pm EST. I left a voicemail with their customer service rep, and they said **** would give me a call back. I will keep this complaint open until I hear back and can have a live conversation with *********
Sincerely,
***** ***
Business Response
Date: 12/20/2022
Hi *****, We would be happy to discuss your concerns as customer satisfaction is extremely important to us. A representative made several attempts to contact you to review enrollment and pricing, and your bill provided, however, it seems we were unable to connect. You may reach us any time at ************!Initial Complaint
Date:10/17/2022
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
South Bay Energy was provided as a 3rd party vendor for electric supply. The account was switched approximately 8/17/2022 from *********** ************** First transition bill arrived 10/11/2022. South Bay at the time of contract agreed to match a competitive price for consumption at .06/kwh. *********** ************* rate was/is .****.The first statement shows a consumption price from South Bay Energy at .17/kwh, more than double the published rate from JCP&L, and far above the promised rate.Customer Answer
Date: 10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.The business was very responsive, and was, in my opinion, aboveboard to reach the resolution quickly. I wanted to include that, as it is good to see a company be proactive.
Sincerely,
*******************************
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